Account Support
1 week ago
We have an exciting opportunity for an **Internal Account Support** role within our hugely successful and growing Cruise Division at Tower Supplies.
Your key responsibilities will include:
- Frontline customer support; you will have a professional and friendly telephone manner, able to quickly digest and understand customer requirements.
- Manage and respond to delivery issues and queries; monitor and answer inbox querier, able to compose professional communications in a timely manner.
- Customer order management; ensure that customer queries are fully researched and resolved; utilising our CRM and data management systems.
- Book, manage and track transportation; work with transport companies to ensure that sufficient time is planned for on time delivery (land or sea).
- Work to KPIs; ensure that all tasks are documented accurately to support on time task completion.
- Process management; prepare paperwork and gain a good understanding of internal processes and those of our customers. Understand the requirements of exporting goods from UK globally.
- Stock management reporting; ability to read and understand order reports and use Excel skills to make recommendations relating to future ship movements.
Key to your success in this role will be your:
- Adaptability; able to change direction and approach as necessary
- Proactive approach; ability to anticipate customer needs
- Resilience and tenacity; ability to overcome challenges and set backs
- Great attention to detail; pride in your work
- Passionate about customer service
- Excellent communication skills
There is so much more that goes into this position with a great team - it can be high pressure but also high reward. Teamwork is the key to our success.
Working hours are 8.00am to 5.00pm, Monday to Friday with some great perks.
**Job Types**: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you have any experience in logistic/ Customer Service?
**Experience**:
- customer service: 3 years (preferred)
Work Location: In person
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