IT Support Team Leader

4 days ago


Newcastle Upon Tyne, United Kingdom Netwirking Ltd Full time

**£28,000-£32,000 per year**

**Monday
- Friday**

**Office based**

Netwirking Recruitment are working with a client based in Newcastle upon Tyne who are looking for an IT Support Team Leader to join them in this period of growth.

**Main Duties and Responsibilities**:

- Leading and supporting a small team of Support Technicians
- Incident management
- Resolve Technical issues that cannot be done by the team
- Assist other members of the support team
- Monitoring of case resolutions within the support team.
- Ensuring team KPI’s are met.

**Knowledge, Skills and Experience Required**:

- Previous experience of managing a team
- Keen in interest in IT
- Excellent leadership skills
- Excellent customer service skills
- Excellent communication skills
- Maintain awareness of new and emerging technologies
- Ability to look for ways to improve and promote quality.
- Ability to motivate self and others



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