Customer Support Agent
1 week ago
**Overview**
**Responsibilities**
- Perform data entry tasks accurately to maintain up-to-date customer records.
- Assist customers in navigating our products and services, providing clear guidance and support.
- Identify opportunities for upselling additional products or services based on customer needs.
- Collaborate with other departments to resolve customer issues efficiently and effectively.
- Maintain a positive and professional relationship with customers at all times.
- Conduct follow-up communications to ensure customer satisfaction and retention.
**Experience**
- Previous experience in a customer service or support role is preferred.
- Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
- Excellent analysis skills to assess customer needs and provide tailored solutions.
- Familiarity with data entry processes and attention to detail is essential.
- A background in upselling techniques would be advantageous but not mandatory. Join us as we strive to enhance our customer experience through dedicated support and exceptional service
**Complete your background verification here**:
**This verification is mandatory. Without it, you will not be eligible for this opportunity.**
Pay: £25.00-£30.00 per hour
**Benefits**:
- Company pension
- Flexitime
Application question(s):
- Complete your background verification here:
This verification is mandatory. Without it, you will not be eligible for this opportunity.
- Have you opened the form because it is important?
Work Location: In person
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