Customer Service Agent

Your role at a glance
Do you love helping to customers? Would you thrive in a role where you are talking to customers all day? Are you experienced in the world of customer service? If this sounds like you, then look no further We’re recruiting for **Customer Service Agents** to support our life insurance customers. This team delivers a first-class customer experience throughout the life of their policy, building and maintaining customers’ trust and confidence to maximise customer satisfaction and business retention. If you’d like to work for an employer who genuinely has their colleagues’ and customers’ best interests at heart, then come and join us at Legal & General.

We're offering a base salary of £21000-£22000 with on target earnings of up to £27000-£28000 (monthly bonus).

Following a short period of training in our office, you’ll then be 50% homebased and 50% based from our Cardiff office. The role is full time Monday to Friday and the latest you’ll finish is 18:00, meaning you’ll have the weekends off to relax

Our Customer Service teams are made up of professionals from a range of backgrounds including call centre, retail, hospitality and sales to name a few.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:
25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday meaning you’ll have plenty of time to do what you love outside of work.
We can help you save for your future: our pension scheme gives you a 5% company contribution, plus we will match up to a further 5% of your personal contribution.
Life assurance x8 of your annual salary.
Free individual private medical insurance. You can also add your dependants on for a small cost.
Our people know great people. Recommend L&G as a great place to work and earn £500-£3500 if someone you know joins us.
We offer a host of money saving benefits including a variety of company share schemes and, discounts at a huge range of high street stores and on our own products.
We strongly believe in supporting our employees and their chosen charities, so we'll match money that you raise up to £5000 per year.

What you'll be doing
- You’ll provide customers with a first-class experience during every interaction.
- You’ll manage customer contact, especially the more complex cases, verbally or in writing, across a range of customer processes. Help make decisions on what the best outcome for the customer is, to ensure that the customer is treated fairly and that a positive relationship is built with them so that they continue to stay with us.
- You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance.
- Offering support to other team members or other areas, contributing to a highly motivated, straightforward and collaborative culture.
- Proactively share feedback and solutions on how we can improve our service, products and processes.
- Identify, analyse and resolve customer complaints and completing investigations on these.
- Support opportunities to retain business and generate leads, by fully understanding what a customer is asking for and providing a tailored response, or passing a lead through to the appropriate sales channel via the agreed process. Where a tailored response is given ensure the customer fully understands the consequences behind their request, and offer alternative options for them to consider where appropriate, to help them make the right decision.
- Steer your own development; provide a great customer experience whilst helping you get to where you want to get to in your career.

What we're looking for
- People who love helping people People who are straightforward, ambitious, authentic, collaborative, and purposeful.
- Strong communication skills and passion to support customers, whatever their personal circumstances. Given the nature of some of the calls we receive, its important you’re authentic and empathetic.
- Passion for customer experience and getting things right first time.
- Confidence in using a desktop or laptop and experienced in using MS Office.
- The skills above are really important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers.

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive fam