Senior Clinical Administrator

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
Do you appreciate the opportunity of joining a happy and positive team who are seeking someone similar to fit into their 'family'. Are you an experienced administrator who would like a promotion opportunity or do you have the skills and experience already and want an exciting new challenge in a team that is striving for excellence
This is an exciting opportunity to be part of the dynamic and creative Suffolk Learning Disability & Autism (LD & A) Specialist Service. Admin is a most valued part of the service and integral to a wider group of warm and welcoming 'family' of staff and managers who have been developing the service over the past 2 years and were pleased to recently receive a rating of GOOD by the CQC. The service covers across Suffolk with 3 main community bases in Ipswich, Stowmarket and Bury St Edmunds. The admin team is led and supported by a Business Support Manager.

**Main duties of the job**:
The role of the Senior Administrator is to provide management to local administration team and direct administrative support to the local community teams and team managers. There will be a system of cross cover with another Senior Administrator within the service. If this interests you, please make contact or go ahead and apply

**Working for our organisation**:
Ipswich is the perfect commuter town with an excellent train service on the Norwich to London line. The town has a real city feel with a beautiful quay filled with bars and restaurants. If you always wanted to live near to the coast for those sunny days on sandy beaches yet be a commuter distance from the Capital while doing the job you love - then this is the ideal role for you Applications are welcome from people interested in full and part time hours.

**Benefits**

Benefits included with this role are:

- Free car parking
- NHS pension
- a comprehensive in house & external training programmes
- career progression
- starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
- staff physiotherapy service
- gym membership
- NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

**Detailed job description and main responsibilities**:
The role includes, general administration duties; data collection and maintenance data dashboards and spreadsheets; procurement orders for clinical teams; planning and minuting of meetings; HR recording and maintenance of personal files; exciting project opportunities; line management supervision to junior administration staff.

**Person specification**:
**Qualification**:
**Essential criteria**:

- Pitman/RSA III Typing/word processing or equivalent at advanced level
- NVQ3 Business Admin
- or willingness to work toward
- NVQ2 Customer services or working toward

**Desirable criteria**:

- Shorthand

**Experience**:
**Essential criteria**:

- Understanding and experience in a wide range of secretarial procedures and systems at an advanced level
- Experience of working under pressure/on own initiative without supervision
- Ability to work with a senior level of staff at PA level, across a large organisation
- Experience of management of staff/staff appraisals

**Desirable criteria**:

- Day to day line management

**Skills**:
**Essential criteria**:

- Excellent articulate communication
- Time management/ability to prioritise
- Interpersonal skills, including proactive diplomatic approach and ensuring confidentiality at all times.
- ICT skills including Microsoft (especially word, PPT, excel)
- data collection and basic analysis

**Desirable criteria**:

- Aud