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Customer Services Advisor

2 weeks ago

North London, United Kingdom Colbern Limited Full time

385336-1098-2383 NCD

Customer Services Advisor
Islington
Contract
£16.19 per hour

Our client is looking for an experienced Customer Services Advisor.

Providing a customer focused administrative service to the Property Services Division.
Customer Services Assistant will be responsible to the manager for achieving agreed
performance outcomes and standards, which will be reviewed on at least an annual basis.
The Customer Services Assistant is expected to be committed to the Council’s fairer
Islington commitments and must demonstrate this commitment in the way they carry out
their responsibilities.
DUTIES AND RESPONSIBILITIES
1. To be responsible to the Manager, for the provision of administrative and support
services.
2. To provide a prompt, courteous and helpful response when dealing with queries from, or
initiating contact with service users, their representatives or outside agencies.
3. Be responsible to the Manager for the provision of administrative support to the team,
including opening and stamping mail, filtering/sorting/logging correspondence and
electronic mail, photocopying, scanning, filing, answering the telephone, data inputting,
payments and other administrative services.
4. To work with the Team to resolve enquiries and complaints as directed.
5. Organise events, as directed. Agree brief, book venue, organise catering, attend on
day, facilitate as required, collect and collate feedback forms.
6. Maintain records and files, both computer and paper ensuring easy retrieval.
7. Process cheques promptly and in accordance with financial guidelines.
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8. Maintain stationery stores in a well-organised condition taking account of health and
safety requirements of any users. Dispose of all packaging and obsolete stationery
items as soon as possible.
9. Maintain records of outputs and workloads of staff members providing reports for
managers as required.
10. Maintain, upkeep and utilise databases to ensure management reports are produced as
determined. Provide monthly update reports for the Property Services managers and
the Management Team as directed.
11. Ensure that proper approvals for expenditure are obtained before orders are made and
that Standing Orders and council procedures are adhered to.
12. Assist in establishing, maintaining and operating budget administration systems.
13. Work as a team covering duties during absences, as directed by the Manager or
management, answering phones for absent colleagues, receiving callers and dealing
with casework not associated with the individual patch/area allocated.
14. Deliver and collect documents etc. from other Council offices as required.
15. Work in a corporate, co-operative and collaborative way with all services, other
members of staff, clients, consultants, contractors etc. including attending such
meetings as are necessary to carry out the duties of the post.
16. Recommend changes in procedures, records etc to improve the overall efficiency of the
service and implement agreed changes as required.
17. Ensure compliance with policy decisions, standing orders, financial regulations,
legislation and any other official instructions.
18. Ensure that all services within the post-holders areas of responsibility are provided in
accordance with the Council’s commitment to customer service excellence.
19. Undertake minor and or/non-recurring duties appropriate to the post as might be
directed and commensurate to the grade of the post.

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.