Project Support Officer

6 days ago

Wallsend, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

The Project Support Officer will work in a supportive role to the Project Manager(s) and Change Manager(s) to support the implementation, development and maintenance of tasks relating to Digital Services projects. The Programme Delivery Team provides support to multiple projects where IT is an enabler to support service modernisation. The Project Support Officer will be required to build, configure test, train and support users with digital solutions. Therefore, the Project Support Officer should have a good awareness of digital solutions, concepts and trends.

The prime responsibilities will be to co-ordinate and monitor project activities and tasks. Configure, test, train and support users on Informatics solutions. Carry out impact analysis for any software version or configuration changes. Ensure the effective co-ordination of the project(s) and be responsible for assisting in the development of new working practices by facilitating workshops, documenting and refining business process, developing procedures, testing and training materials, facilitating testing and delivering training and support.

Assist the Project Manager or Change Manager in the production of highlight reports and other key project documentation. Ensure that the project team/ board are organised and informed of project progress through regular workstream reporting and communication. Establish and maintain the project(s) documentation library(s). Ensure that all core project logs are kept up to date.

**Produce and maintain core project documentation, to include**: project risk, issue, exception and lessons learnt logs in line with the PRINCE2 project management methodology. Produce and maintain project plans and other project documentation (under the direction of the Project Manager). Contribute to the successful delivery of complex project workstreams to planned timescales, defined standards and quality expectations. Ensure that all project documentation is completed to the standards set out by the Information Governance, Projects Manager and Change Manager.

Liaise with internal teams and external Suppliers to ensure that work is neither overlooked nor duplicated and to resolve issues. Monitor and evaluate the impact of service changes on working practices and patient care. The post holder will regularly participate in system testing and training. Proactively identify issues and act on feedback to understand issues, problem solve and recommend solutions.

Support with process mapping and simple change management tools and techniques to determine the right solution. Build and maintain networks across the Trust and strong relationships with stakeholders. Deputise for the Project Manager / Change Manager as and when required. Ownership of learning and quality improvement and (c) facilitates team working and collaboration within teams / departments and across organisational boundaries.

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