Bar and Restaurant Supervisor

4 days ago


Edinburgh, United Kingdom Port of Leith Distillery Bar Full time

Are you a dynamic leader with a passion for ensuring seamless operations and exceptional guest experiences? Join our extraordinary team at Scotland's first vertical distillery, located in the heart of Edinburgh's historic whisky district of Leith. As the Floor Supervisor, you will play a crucial role in creating an unparalleled whisky bar experience at our remarkable new building with breathtaking views of the Firth of Forth, Leith, and Edinburgh. Be a driving force in maintaining the highest standards of service and ambiance as part of our ambitious journey in the Port of Leith Hospitality Division.

**Responsibilities**:

- Team Leadership and Coordination:

- Lead and motivate floor staff, ensuring they deliver outstanding service to guests.
- Coordinate and delegate tasks effectively to maintain a smooth flow of operations during peak hours and events.
- Guest Engagement and Experience:

- Set a standard for exceptional customer service, personally engaging with guests to ensure a memorable experience.
- Monitor and enhance the overall guest experience on the floor, addressing any issues promptly and professionally.
- Operational Excellence:

- Oversee the organisation and cleanliness of the dining area, ensuring it is always welcoming and well-maintained.
- Coordinate with bartenders, servers, and kitchen staff to optimise workflow and guest service efficiency.
- Collaboration and Communication:

- Foster effective communication among team members, facilitating seamless collaboration between the front and back of house.
- Collaborate with management to implement promotions, events, and strategies to enhance guest satisfaction and drive revenue.
- Training and Development:

- Provide ongoing training and guidance to floor staff, ensuring they are well-versed in service standards, menu offerings, and guest interaction.
- Conduct regular performance evaluations and recognize achievements within the team.
- Health and Safety Compliance:

- Ensure strict adherence to health and safety regulations, maintaining a safe and clean dining environment.
- Uphold rigorous standards of hygiene and cleanliness in the dining area.
- Flexibility and Adaptability:

- Demonstrate flexibility in working hours, including evenings, weekends, and holidays, to meet the dynamic needs of the business.

**Job Types**: Full-time, Permanent

Pay: £13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person



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