Group Manager
3 days ago
Manages multiple teams conducting Client Processing activities. Responsible for resource allocation and for ensuring projects are on schedule and to budget.
- Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
- Manages multiple teams conducting Client Processing activities.
- Responsible for resource allocation and for ensuring projects are on schedule and to budget
- Provides a consistent client service level model and ensures that all service levels are consistently satisfied or exceeded.
- Develops policies and processes to ensure the volume of work produced meets product/service standards and exceeds quality standards. Identifies and implements process improvements to improve the experience for all stakeholders
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Sets departmental budgets and conducts resource planning. Develops business plans for team/group operations.
**Values**:
- Client Focus: Putting the client at the centre of all that we do
- Integrity: Acting with the highest ethical standards for our company, our employees and our clients
- Teamwork: Fostering collaboration and diversity to empower employees to build relationships and deliver insights
- Excellence: Setting the standard for leading-edge solutions, innovation and continuous improvement
**Core Competencies**:
- Building Organizational Talent
- Change Leadership
- Client Orientation
- Developing Strategic Relationships
- Driving Execution
- Strategic Decision Making
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