Contact Centre Team Leader

1 day ago

Manchester, United Kingdom Simpson Millar LLP Full time

**Contact Centre Team Manager**

**Contract**:12 months fixed term contract (maternity cover)
**Salary**: Up to £30,000 plus an on-target bonus
**Location**: Manchester/Hybrid

If your background is call centre or contact centre based and you’re ready for your next challenge, this could be THE role for you. We’re seeking an established Team Manager to join our team to help us go from good to great.

As our contact centre continues to expand and evolve, the position will be fundamental in managing the team to ensure maximum efficiency combined with the highest level of customer service for our clients. We do things differently hereour team get the chance to really flex their skills and have a positive impact on our clients throughout their time with us. As the team manager, so will you.

**What does a typical day look like? **Operationally, you monitor and manage productivity, ensuring that the relevant contact strategies are followed, and any issues are either resolved or escalated. It is your job to ensure that all enquiries are properly managed, and clients are onboarded well. As a pillar of support to your team, you will manage the team, ensuring they are equipped and capable in their role. Work with the L&D team to monitor and review calls, providing feedback when required and identifying any additional training needs.

**What you’ll get from us**We reward you with regular weekday working hours, a basic salary of up to £30,000 plus bonus, and mapped progression opportunities to see your career develop. There's 26 days holiday (plus Bank Holidays), an employer contributed pension and access to our Rewards Gateway scheme which will help you make every day savings by choosing the options you want.

As a business, Simpson Millar LLP have flexible working opportunities and our hybrid office/WFH working pattern will see you working 3 days per week from the office (after completing your training) and 2 days working from home.

We also operate a dress down policy, we don't believe you have to be suited and booted to perform well in your role, so no need to splash out on new work clothes.

Our Culture is key for us, it drives us and makes us who we are. We’re lawyers who exist to help people with their legal needs today and to improve the way the law works for people in the future. We provide trusted expert legal advice, quickly and clearly, every time.

There is change going on within the legal industry and in our firm too, so we need people who are adaptable to this, who embrace change and see the opportunity. The future of our business is one that is technology and data driven, so we need people who have the mindset and technological expertise to grow with us. But most of all we need team players who will be willing to work with others, but are accountable for their own work, and who want to achieve great results for both our firm and especially our clients.

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