Waiter, Room Service

Gleneagles Hotel, PH3 1NF, Auchterarder

**COME AND JOIN US...**

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We are currently seeking an attentive, self-motivated and passionate
**Waiter** to join our Room Service team.

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- The on target earning potential for this role is £12.40 / hour, comprising of a base rate of £10.00 per hour, £20,280 annual salary plus a qualified estimate of £4,660 gratuities per annum. As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards.

**ABOUT GLENEAGLES**
- One of the world’s most iconic 5-star hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

**WORKING AT GLENEAGLES**

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

**Here's a bit more detail on what we see you doing in this role**:

- Taking pride in coordinating and serving wonderful food and drinks to our guests in their rooms with warmth, professionalism and a helpful approach
- As well as Room Service offerings, you’ll also provide a picnic service for our guests to enjoy luxury dining across the estate or whilst they're enjoying one of our many country pursuits available within our Glorious Playground
- You’ll help create memorable moments through organising and setting up hotel amenities and third-party gifts for guests arriving into their room; there's lots of multitasking involved
- Playing a significant part in making sure our Room Service experience runs without a hitch, and our service is smooth to each and every guest
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- Ideally you have previous waiter and customer service experience, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- An early bird some days and a night owl others, you’ll be working flexibly during the week and weekends
- You want to be the best and work with the best, learning from the experts in our team and sharing your knowledge with us, always with an organised approach and a determination to exceed guest expectation
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- **Time to let your hair down**:

- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum
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Treats in your pocket**:

- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme
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Be out guest**:

- Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
- Friends & Family rate of £95.00 B&B per night
- Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chicago and LA for just £45 per room, per night
- Subsidised, single occupancy, en-suite accommodation available on our estate
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Investment in your development and wellbeing**:

- Life Insurance
- Employee As