Customer Service
3 days ago
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in Jersey and as such all normal working days must be carried out in Jersey.
Join us as a Customer Service & Operations Unit Leader
- This is an opportunity to make a positive impact to our customers and colleagues
- You’ll be leading and motivating a team to deliver successful customer and business outcomes
- Along with developing your existing people management skills, you’ll be well positioned to advance your career in this fast-paced role
- If you want to work with us in Jersey, or the Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for the role
**What you'll do**:
As a Customer Service & Operations Unit Leader, you’ll be delivering successful customer and business outcomes by making sure that your unit is efficiently planned. We’ll look to you to focus on optimising capacity and managing operational escalations, disputes and risks. You’ll be working to really understand what our customers need, by actively reviewing performance targets and helping the team to identify trends and address areas of improvement.
We’ll look to you to understand and drive the performance of your team and deliver improvements in productivity, efficiency and service performance by coaching, inspiring and developing your people.
Your responsibilities will include:
- Leading process re-engineering and automation initiatives, collaborating with our support functions to do so
- Ensuring the engagement and development of colleagues, making sure that a plan in place for training and accreditation
- Making sure that service levels are achieved, using resources optimally and reducing costs where possible
- Helping to maintain up-to-date process documents, contributing to the definition of performance targets, measurement and the reporting of critical MI to enable the right decision making
- Delivering cost effective measures within the team and contributing to simplifying the organisation
**The skills you'll need**:
We’re looking for someone with good people management skills, with the ability to successfully engage and motivate teams to success. Alongside this, you’ll have an understanding of people processes and policies. We’ll also expect you to have the ability to review processes with an analytical mind-set and maintain a focus on continuous improvement.
You’ll also need:
- Good experience of working in a financial services environment, with knowledge of the industry and its customers
- Knowledge of our products, processes and banking systems
- An understanding of risk, compliance and legal issues in different jurisdictions
-
Customer Service
2 weeks ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer service assistant **Salary**: Between £10.70 - £10.95 per hour Location: St Albans or Welwyn Garden City Contract: Temp - perm Hours: Monday - Friday 2pm-8pm (Friday 5pm finish) COMPANY PROFILE: SKILLS REQUIRED - Confident, friendly personality - Experience with customer service - Available immediately - Flexible with hours -...
-
Customer Service Advisor
1 week ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Service Advisor **Salary**: £25,000 - £27,000 per annum Location: St Albans Contract: Permanent Hours: 37.5 hours per week - Shift patterns between 7:30am - 10pm (including some weekend work) COMPANY PROFILE Our well-established client, who are in the financial industry are looking for an enthusiastic and flexible Customer Service...
-
Customer Service Representative
2 weeks ago
St Albans, United Kingdom Customer Service and Call Centres Full time**Job Title**: Internal Sales Executive **Salary**: £24,000 - £26,000 basic, plus OTE £5000 **Contract**: Permanent, full time **Location**: St Albans **Hours**: Monday - Friday 08:30 - 17:30 Do you have previous sales / customer service experience? Are you confident in negotiating with clients and suppliers? Do you have a strong work ethic? If...
-
Customer Service Assistant
1 week ago
St Helier, United Kingdom William Hill Full timePeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in...
-
Customer Service Officer
1 day ago
St Helier, United Kingdom RBS International Full timeOur people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Customer Service & Operations Analyst - This is an opportunity to make a...
-
Customer Experience Executive
5 days ago
St Albans, United Kingdom Customer Service and Call Centres Full timeJob Title: Customer Experience Executive **Salary**: £19,000 - £22,500 annum + bonus Location: Near St Albans Contract: Full time, Permanent - Monday - Friday, 9:00am - 5:30pm COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. They are an...
-
Customer Experience Representative
3 days ago
St. Helier, United Kingdom JT Full time**Description**: Join our vibrant team in Jersey as a Customer Experience Representative. As the first point of contact for our customers, you’ll have the power to make impactful decisions and deliver exceptional service, whether this be over a phone call or through our live chat and digital channels. We offer an energetic and supportive work environment...
-
Customer Advisor
7 days ago
St Helier, United Kingdom B&Q Full time**Customer Advisor** **Full time - 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £14.85 per hour (Inclusive of an £2.14 per hour, store specific location allowance)** **B&Q Jersey** We believe anyone can improve their home to make life better. Every day, we give our...
-
Customer Vulnerability Specialist
1 day ago
St. Helier, United Kingdom HSBC Global Services Limited Full timeSome careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. As an HSBC employee in the Channel...
-
Customer Experience Representative
1 day ago
St. Helier, United Kingdom JT Full time**Description**: Join our vibrant team in Jersey as a Customer Experience Representative within our digital team! As the first point of contact for our customers, you’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued....
