Customer Experience Representative

2 days ago

St Helier, United Kingdom JT Full time

**Description**:
Join our vibrant team in Jersey as a Customer Experience Representative within our digital team

As the first point of contact for our customers, you’ll have the power to make impactful decisions and deliver exceptional service. We offer an energetic and supportive work environment where your enthusiasm and dedication are truly valued. Plus, we’re committed to helping you achieve your career goals.

If you’re a tech-savvy, dynamic, and customer-focused individual ready for an exciting new challenge, we want to hear from you

**Key Responsibilities**:

- Provide 1st line customer support by investigating and resolving land line faults, mobile service queries and billing enquiries
- Co-ordinate and administer all new orders and faults
- Monitor progress and offer customers up to date information
- Establish and maintain knowledge and technical expertise on Company products and services
- Receive and deal effectively with customer feedback

**Skills, Knowledge and Expertise**:

- Previous experience in a customer service environment
- Ownership of problems / customer issues and responsibility for outcomes
- Attention to detail with accurate recording of information
- Confidently engage with people and build positive working relationships
- Excellent communication skills

**Benefits**:

- 24 days holiday
- Health & Dental Insurance
- Pension Scheme
- Bonus Scheme
- Fully discounted staff services
- Professional Development
- Recharge Days
- JT provide colleagues with an opportunity to embrace flexibility to work the hours that suit them in a location of their choice - office, home or further afield under our Hybrid Working guidelines._
- Our main priority is colleague wellbeing, and we hope this offers greater opportunity for a work life balance. We aim to offer this approach to all colleagues across the business, but we recognise that there are certain roles that will need to work in a specific way due to their nature, such as our colleagues working in engineering, our contact centres and our retail outlets. We are actively working with our management teams to increase flexibility wherever we can._

**About JT**:
We are the leading pan-island communications provider in the Channel Islands. We also have an international presence operating globally. So, join our team of over 600 global employees serving over 3,000 local and global business customers.

Communication is an innovative and rapidly evolving industry and as well as serving the needs of its Channel Island customers, JT’s expansion in the international marketplace has enabled it to re-invest global revenues back to our home islands.

Our vision is to become the best connected telco in the world, by creating a culture where everybody feels valued and is empowered to support our customers.

We offer a variety of roles in engineering and IT, right through to Sales and HR. All of which, work together to improve the lives of our customers on a daily basis. We also offer an award-winning New Talent programme. Our industry is fast paced which makes working here a challenge. But it's equally as rewarding as a place to work.

We’re always on the lookout for creative, innovative, team-oriented and knowledgeable individuals who are passionate about our brand and share our purpose of connecting our customers to their future. If you want to be a part of the technology of the future then join the team behind all of this.

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