Admin Clerk

14 hours ago

Birmingham, United Kingdom Sandwell and West Birmingham NHS Trust Full time

An exciting opportunity has arisen for a Bank position within Endoscopy at Sandwell and West Birmingham NHS Trust. This specialty requires a proactive individual capable of taking responsibility for ensuring achievement of national waiting time targets and managing efficient booking processes across multiple sites in response to the needs of a diverse and critical patient group. Experience and knowledge in endoscopy bookings is essential including waiting list experience and knowledge of endoscopy procedures.

The post holder must have excellent communication and organisational skills, the ability to prioritise their own workload and have a professional attitude. They must be capable of liaising professionally with patients, and with colleagues at all levels, including senior consultants and nurses from across the Trust.

You will also need an overview of the national 6 week diagnostic target, cancer pathways and 18 week pathway management systems.

We understand that work is only one part of life. We are committed to helping colleagues achieve the best possible work/life balance. We are proud to offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best and find support if they need it.

As part of our commitment to Public Health all Trust premises have been smoke free from July 2019.

Sandwell and West Birmingham Hospital works with DisabledGo to provide detailed access covering all areas of the Trust, including where to park, wheelchair access and accessible facilities.

Sandwell and West Birmingham Hospitals have signed the Charter for Employers Who Are positive About Mental Health

The job role involves greeting patients at one of many Endoscopy Reception desks and processing the appointment on our internal patient management system, together with waiting list administration and contact patients by telephone to confirm details of the appointment.

Regular liaison with other team members and checking patient records on various Trust databases.

This is a multi-skilled role, and the post holder will rotate with other staff to cover all areas within the service. Full training will be provided.

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