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Response and Installation Officer
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Manchester, United Kingdom 4Social Work and Public Sector Staffing Full time4Recruitment Services are seeking to recruit a Response and Installation Officer to support our client based in Manchester. This client operates a 24 hour service, they provide a monitor and response service to some of the most vulnerable citizens in Manchester. The aim of the service is by using technology to keep people in their own homes for as long as...
Response Officer
2 weeks ago
**About The Role**: **Working hours**:35 Hours Per Week, Shift working including early, late and night shifts **Contract type**:Permanent, full time **Additional payments**:20% Flexibility Payment **Closing date**: 30 May 2025 **Interview method**:In Person - **Medical Clearance**: - Pre-placement health assessment CATEC (Community Alarm Technology Enabled Care) offer a monitor and response service to over 4,800 vulnerable people citywide, the technology we provide aims to keep people in their own homes to help them maintain their independence. We support families and carers and work closely with stakeholder such as NHS hospital and community teams, care agencies and teams within Adult Social Care. The Response Officers work on a 24 hour rota and the CATEC team consists of Response Officers, Business Support Officers and Installation Officers. This role will involve call handling in a busy control room, responding to assist people in their homes who have usually fallen, updating records by using different IT systems, decision making and installing some TEC devices in people’s homes **About Us**: We’re the local council for one of the UK’s most vibrant and diverse cities. Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone. Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours: - We take time to listen and understand - We work together and trust each other - We show that we value our differences and treat each other fairly - We ‘own it’ and we’re not afraid to try new things - We’re proud and passionate about Manchester **Benefits we offer** - **Generous holiday allowance -**Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks. - **A buzzing pension -**You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum. - **Enhanced parental and carers leave -**Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events. - **Brilliant**perks** -**Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more. - **Learn and grow -**We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process. - **A Good Employment Charter member -**We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life. - **Up to 3 days volunteering leave -**Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits. **Creating an Inclusive Team at Manchester City Council** **Support During the Process** - Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview. - Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone. **Guaranteed Assessment Scheme** We guarantee assessments for applicants who meet the minimum shortlisting requirements for the role and identify with at least one of the criteria below: - Members of the Armed Forces members or veterans - Current or former care leavers - Have a disability or long-term condition **When You Join Us** We’re a Disability Confident Employer, offering: - A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work. - Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice. - A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disabil
