Mi Analyst
2 weeks ago
Great MI Analyst - Contact Centre role based in Milton Keynes with very flexible working and a great benefits package, this role will be supporting the efficiency of the call centre and customer service functions to drive performance
**Client Details**
Milton Keynes based flexible role as MI Analyst - Contact Centre focused, you'll enhance or optimise the performance of customer contact centre through the analysis of MI using SQL or SAS. Looking at service levels and achieving productivity goals.
You'll use a variety of skills, utilising technologies and driving process improvements, ensuring the call centre and customer service teams support customer engagement strategies operate productively, compliantly and provide our customers with the servicesand solutions they need, on the channels they prefer.
It's not just the variety of this role. You'll be part of a great team too. You'll work with a range of stakeholders, operating cross functionally with internal and external business partners within Financial Support, Risk and Retail.
**Description**
**What the MI Analyst - Contact Centre individual will be doing**
- Constantly seeking to identify better ways to contact and engage with customers through analysis of operational data
- Using data, analysis, and process automation to enhance and optimise customer contact and engagement strategies.
- Utilising data, analysis, and process automation to design and implement champion challenger tests.
- Working with multiple areas within the call centre and customer service teams in the pursuit great service, paying attention to portfolio level performance in addition to operational performance.
**Profile**
**What this MI Analyst - Contact Centre role is looking for**
- Previous MI Analysis experience
- Strong analytical / numerical skills with the ability to interpret data and make appropriate recommendations.
- Experience of coding using MS SQL or SAS
- Experience driving process improvements and analysing data for continuous improvement.
- Strong data-based approach to problem solving, with proven appropriate technical skills.
- The ability to work under pressure and to deadlines.
**Job Offer**
As well as a competitive salary, you'll enjoy a benefits package for this Milton Keynes based role that you can tailor to your needs.
- Competitive Salary
- Eligible for a discretionary performance-related annual bonus
- Pension with generous contributions
- 27 days' holiday plus bank holidays
- Voluntary healthcare benefits at discounted rates
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform
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