Customer Service Coordinator

1 week ago


Hook, United Kingdom Fusion Mobile LLP Full time

**Customer Service Co-Ordinator**

**Job Brief**

We are looking for a Customer Service Co-Ordinator to join our friendly team. You will have a varied role, serving as a point of contact for customers and responsible for fielding calls, data entry, updating and maintaining our CRM system, sending quotes and other ad-hoc tasks.

This is an ideal opportunity for someone to learn all about the Telecoms industry and experience working in a fast-paced team.

**Responsibilities**
- Answer telephone queries courteously and professionally
- Processing hardware orders
- Create and send invoices
- Track orders and shipments
- On board new customers
- Work closely with customers and address any queries with orders
- Customer care calls to maintain regular contact with existing customers and promote other services
- Update customers with order statuses
- Support the team with administrative and ad-hoc tasks

**Skills & Experience Required**
- Proficient with MS Excel and other Microsoft packages
- Excellent attention to detail
- Excellent communication skills, both verbally and written
- Have the ability to multi-task and manage time effectively
- Not be afraid of the telephone, but please note we are not a call centre environment
- We are a B2B technology company, so communication is key

**Work Hours and Salary**
- Salary: £19,000 - £23,000 pro-rata dependant on experience and skills
- Mix of home and office working
- Working hours: 9am-3pm Monday-Friday (with flexibility)
- Within reasonable driving distance of Hook, Hampshire, as you will be required in the office

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: £15,000.00-£18,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends



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