Customer Support Coordinator

**Job Overview**
We are in search of an articulate, friendly, confident and approachable, customer orientated individual to support our fast-growing sales team. The role is varied but will include taking inbound customer enquiries, general enquiries, managing our couriers to make sure our goods are delivered as planned. Taking sales orders and placing purchase orders with suppliers, processing new quotations and informing customers of prices and lead times. Helping the sales team with their daily administration tasks, occasional new projects which may for example involve process improvements, data correction, online research, updating our CRM, and data entry. A happy and warm telephone manner is essential, and as we use modern IT systems throughout our business, computer literacy, a critical eye for detail, and an innate ability to learn new tasks would be beneficial. Our business is heavily focussed on giving every client an excellent and personalised experience every time, so we are looking for someone who gets genuine satisfaction in helping others and who is willing to go that extra mile to assist and support our customers.

**Requirements**:

- A Level or graduate or similar.
- Previous experience in a customer support role is an advantage but not mandatory.
- Excellent communication skills and adept at interpersonal interactions.
- Confident and positive telephone manner.
- A friendly disposition with the ability to build rapport with customers quickly.
- Strong organisational skills and attention to detail.
- Sociable, outgoing, and a team player.
- High levels of energy, motivation, and a proactive attitude.
- Experience of Microsoft Office.
- Good literacy and numeracy skills.

**About us**

Established more than 25 years ago, TEP Technica has evolved into a niche market specialist and a frontrunner in providing highly engineered industrial wheels. Our extensive range of products caters to a diverse customer base, including prominent blue-chip companies and household names, spanning many commercial sectors such as airports, logistics centres, engineering, manufacturing, theatres, theme parks, and even niche industries like aerospace and movie production. Renowned for our competitive pricing and top-notch products and services, TEP Technica boasts strong brand recognition and an outstanding reputation for customer service.

At TEP Technica, we leverage cutting-edge technology and data-driven strategies to propel our online sales business, continually enhancing our industry-leading Webshop and eCommerce platform. As an owner-managed enterprise, our Directors are deeply committed to driving further growth, nurturing each team member's development, and fostering a positive culture of opportunity and team togetherness. We prioritise the wellbeing of our staff and provide the necessary resources for every individual to maximise their potential.

This is office-based role would suit someone who enjoys working in a team, is customer friendly, positive and outgoing and sees solutions not problems. You must be keen to learn new skills and who can work five days a week but would also benefit from the flexible hours.

**Extra benefits**
- 25 days of annual leave pro-rata plus Bank Holidays.
- Additional holiday leave during the Christmas-New Year period.
- Annual bonus scheme.
- Employer pension contribution of 10%.
- Free parking available onsite.
- Casual dress code.

**Job Type**: Part-time

Pay: £14.00-£18.00 per hour

Expected hours: 24 - 26 per week

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Free parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CS/SIMON
Expected start date: 06/01/2025