Client Services Executive

**About the role**:
We have an exciting opportunity to join us as a Client Service Executive within our print production facility based in Aylesbury. The role requires you to demonstrate a good level of experience in working within the Communications sector - ideally Print but some knowledge of Design, Content and Creative Services would be beneficial. We are looking for someone with real ability to join this vibrant team.

Day-to-day responsibilities might include:

- Receiving and qualifying client briefs and enquiries.
- Briefing print teams & articulating the client’s requirements.
- Acting as client liaison for processing client projects and jobs internally with our production facility, other departments and key client contacts.
- Effectively managing client satisfaction and issues to full and effective resolution. Including, management of key support areas across the business.
- Attending client service meetings to review contractual service levels and explore opportunities with clients regarding value-add activities.

Primary customer contact points are typically client stakeholders, commercial leaders, communications specialists and print service owners who expect and require their client service team to have an intimate understanding of their business, industry and challenges.

**About CDS**:
CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.

Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.

Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

- Digitally transforming the ability to report crime online for UK police forces.
- Building a new digital platform for the regulator Social Work England.
- Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence

Our clients include National Rail Enquiries, the Cabinet Office, Bank of England, Open University and Insight Investments. We also work with global brands, including Coca Cola, McDonald’s and Microsoft.

Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.

**Responsibilities**:

- You will deliver excellent sector leading client service to key clients utilising specific CDS systems, services, and resources.
- You will support Print, Outbound Communications, Transactional Print, Print Management and other service teams when required.
- You will be encouraged to work within the team environment and to stretch yourself. We will provide a solid support structure, regular training, and collaboration with colleagues in a high-performing team.
- You will typically partner and collaborate effectively with the broader Aylesbury teams to manage conflicting interests and deadlines; balancing high volume, lower value transaction business that is fundamental key strategic revenue for Aylesbury CDS.
- You will provide high levels of service support internally to the Account Management group and the Aylesbury team and externally to clients and suppliers utilising all resources available in an effective and efficient manner.

**Requirements**:

- Knowledge of Print, Print Management, Outbound Communications, Transactional Print
- A self-starter able to set and manage goals
- Passionate for knowledge, as this is a fast paced, constantly evolving consumer driven/ technology driven market
- A strong, honest communicator who possesses excellent verbal, listening and written skills
- A strong organiser and super effective with time management, skill sets and resources
- Excellent with Microsoft - Word, Excel and PowerPoint
- Strong with data - an ability to work with data and interpret results with good attention to detail.
- Able to think quickly and make decision within mínimal referral/ guidance
- Experienced in working with high profile clients
- Eager to build relationships with clients, suppliers and colleagues alike

**In return**:

- Attractive base salary
- 25 days holiday + public holidays
- Company pension and life assurance scheme
- Medicash health plan - online GP access, support services & discounted gym membership
- Complimentary fruit, coffee, tea, and Friday drinks at the office
- Wellbeing events/services in Leeds office
- Cycle to work scheme
- Season pass loan for rail & bus travel
- A business focused on professional development and personal growth opportunities
- The rare oppo