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Gp Receptionist/administrator
2 weeks ago
**Job description**
An opportunity has arisen for a friendly, hard working and enthusiastic receptionist to join our team at Combe Down Surgery.
This is an essential role, helping to provide a welcoming and professional service to members of the public, and to all staff and visitors to the practice.
We are a dynamic practice, rated outstanding by CQC, who provide a high level of patient care in a supportive environment.
It is important that you can remain calm under pressure as the role is a wide and varied one; you'll need to be assertive but also compassionate, and able to multi task as its a busy, fast changing work environment where you may find yourself switching from patient facing work, to detailed administrative tasks.
The role is for part time (15 hours plus) or full time, 37 hours per week. Hours of work may be between 07:45 and 18:00, Monday to Friday, and Saturday mornings on rotation, split between AM and PM shifts. Applicants should be flexible to cover holidays and sickness absences. The role will be based at our Combe Down and Odd Down branches.
The position is permanent. Salary will be dependent on experience. Full induction and training is given.
Previous applicants may be considered.
Please note that interviews may face to face, by telephone or by video call.
Reference ID: Receptionist
Application deadline: 17/06/22
**Duties and Responsibilities**:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Supervisor/Operations Manager/Practice Manager, dependent on current and evolving practice workload and staffing levels:
- Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Processing and distributing incoming (and outgoing) mail
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with practice guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
- Confidentiality: _
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
- Health & Safety: _
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
- Equality and Diversity: _
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies
