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Patient Experience Assistant
2 weeks ago
**Working hours**: 30 hours per week
At the Countess of Chester Hospital NHS Foundation Trust, we pride ourselves on not only leading through clinical excellence but also by creating an environment where all staff are valued and appreciated
Your main focus will be to provide a single point of contact for patients, families & the public who wish to raise concerns regarding the care, treatment or services delivered at the Countess
You will also have the opportunity to become involved in the wider patient experience agenda and to support the Patient Experience Lead with the monitoring of patient feedback from a range of different sources, including but not limited to the Friends & Family website, NHS Choices, and social media.
At the Countess of Chester, we really want to support everyone to be the best version of themselves. We feel that it is not just important what we do in our roles but also how we do it, we feel both are equally important and we want to support an environment where everyone behaves appropriately.
You will be part of a team of staff responsible for the delivery of the Trusts Patient Experience Strategy. Your main focus will be to provide a single point of contact for patients, families & the public who wish to raise concerns regarding the care, treatment or services delivered at the Countess.
You will be responsible for working on the Patient Experience helpdesk, working autonomously to respond to and action any concerns identified, working collaboratively with the appropriate clinical or business team to address any issues.
You will link closely to the Patient Experience Advisor, Patient Experience Caseworkers and Patient Experience Lead to ensure all contacts are dealt with appropriately and statutory and regulatory requirements are met in full.
You will also have the opportunity to become involved in the wider patient experience agenda and to support the Patient Experience Lead with the monitoring of patient feedback from a range of different sources, including but not limited to the Friends & Family website, NHS Choices, and social media.
The Countess of Chester Hospital NHS Foundation Trust consists of a 600 bedded large District General Hospital, which provides its services on the Countess of Chester Health Park, and a 64 bedded Intermediate Care Service at Ellesmere Port Hospital.
The Trust provides services in all of the surgical and medical specialties common to a District General Hospital with some specialist services. The Trust serves the whole of the local population currently in excess of 250,000 residents which geographically covers populations in England and North Wales.
The Trust strives to continuously improve and sustain the quality of its services for patients, providing care to more than 445,000 patients per year, with almost 4,000 staff working together putting quality and patient safety, at the heart of everything we do. The organisation provides a wide range of services offering health care to the whole spectrum of the population from birth to the end of life. The Trust complies with its terms of authorisation as a Foundation Trust.
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
The Trust encourages and supports the uptake of approved Covid 19 vaccines as the means of providing the best line of defence against infection, for patients and our people.
