Customer Accounts Specialist

2 days ago

Croydon, United Kingdom Page Personnel Public Sector & Not for profit Full time

To provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies.

**Client Details**

A leading and expanding Housing Association are in need of multiple Customer Accounts Specialists to join their team in Croydon.

**Description**

**Key Responsibilities**:

- To manage low level account collection for rent and arrears
- To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
- To manage the direct debits process
- To undertake administration duties relating to customer accounts
- To undertake the collection of debts in accordance with income collection policies and procedures, working with other staff to collectively meet objectives
- Undertake any other duties and responsibilities of an equivalent nature as required
- To ensure compliance with Equality & Diversity, Health & Safety policies and general Data Protection Regulations

**Profile**

**Essential**
- Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
- Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
- To consistently work with integrity, professionalism, empathy and consideration
- Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
- Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication

**Job Offer**
- Competitive hourly rate
- Weekly pay

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