Customer Accounts Visiting Officer

15 hours ago

Croydon, Greater London, United Kingdom Southern Housing Full time

The role

We're looking for two talented individuals to join us as Customer Accounts Visiting Officers (Visiting Income Officer), one on a permanent basis and one on a fixed term basis until 31st August 2026, within our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.

As a Customer Accounts Visiting Officer, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact.

Reporting to the Customer Accounts Team Manager, you'll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs.

What you'll need

  • A good knowledge of the relevant legislation and best practice relating to arrears management.
  • Self-motivation and be able to organise, plan and prioritise workloads to meet deadlines as well as ability to work alone.
  • Patience, tolerance, and resilience to deal with challenging conversations.
  • Drive to achieve wide-ranging KPIs and provide a first-class service.
  • Very good negotiation and influencing skills.
  • Ability to build collaborative relationships and working productively across teams and external bodies.

Please note, this role requires a valid driving license and access to own vehicle. This is a hybrid role where 80% of the time is filed based and 20% - office based.

In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.

Closing Date: 31st December 2025 at 23:59

Shortlisting Date: week commencing 5th January 2026

Interview Date: week commencing 12th January 2026

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.

About us

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their ownWe also understand the difference that safe, secure, and affordable homes can make to people's lives.

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

One team together

Internal mobility

In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed.

Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.

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