Customer Experience Specialist

22 hours ago

Croydon, United Kingdom MBA Group Full time

Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Toyota Croydon** Dealership.

This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group.

Key responsibilities of a **Customer Experience Specialist**
- Executes the Customer Retention Programme within their centre, to grow the active customer base, improve retention and increase customer lifetime value.
- Contacts the customer base on a regular basis to build customer loyalty.
- Books in appointments for the sales team and follows up on outcomes with the team and customers.
- Actively manages and tracks the pipeline of leads.
- Manages customer finance renewal cases, including early settlements and closed cases.
- Works closely with the Group Renewals Manager, who is responsible for leading the overall approach to customer retention.

To be a **Customer Experience Specialist**
- Have exceptional customer service skills
- Experience working within retail sales, hospitality or premium customer service roles
- Be a dynamic and personable individual who is willing to learn
- Possess excellent communication skills
- Have a proactive and independent nature

**About the Company**
- Excellent basic salary of £35,000 p.a.
- Ability to progress through internal promotion
- Excellent benefits package, including life assurance, healthcare, and company car schemes
- Manufacturer based training and accreditation

**About Our Client**
Our client is a leading car automotive dealership in the UK specialising in Japanese brands, they currently employ over 500 people across 11 retail dealerships and are looking to expand even further.

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00 per year

Work Location: In person

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