Property Consultant

**Spicerhaart beliefs**:
When you join Spicerhaart you become a valued part of the Spicerhaart**family**, which is the largest independent estate agent in the UK. We are passionate about developing our people and actively work towards a nurturing culture of**continuous improvement**to enable staff to reach their full potential. We operate in a **high performance culture**that prides itself on delivering excellent**customer service**inside and out. Our**reputation**depends on the service we provided to our internal and external customers.

**Main purpose of the role**:Management portfolio of assigned properties; following clients’ mandates whilst working to company standards. Establish and maintain excellent client relations and deliver positive customer outcomes.

**Activities / Main Duties**:

- Manage properties for all our customers in a proactive manner ensuring compliance with business standards and client SLA’s.
- Where required liaise with customers and deal with them in line with our customer service standards and in a fair and transparent manner.
- Work with your team to deliver success and consistently high service standards and performance.
- Provide reports & recommendations along with supporting evidence where necessary to achieve objectives and goals.
- Recommend solutions to problems and communicate these is a timely and professional manner.
- Ensure I.T systems are maintained with accurate detailed information, documents stored & maintained correctly and all communications are recorded in a clear & concise manner to give a good audit trail.
- Ensuring at all times that we adhere to and meet the service standards and service levels that our clients expect on a client specific basis.
- Liaise with external parties to obtain information, documentation and progress the property to achieve the best price in the shortest possible time frame.
- Always challenge everything to ensure that the actions that we take and suggest to our clients deliver a positive customer outcome.
- Manage own workload and complete required actions through the effective use of our bespoke operating platform SAMS.
- Strive to achieve and where possible exceed the targets and KPI’s set by your Team Leader.
- Provide regular feedback on all aspects of your role to management and strive to present innovative ideas and suggestions to improve our processes and procedures.
- Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
- Attend all training sessions & meetings as and when required, putting outcome & actions into practice without delay.
- Study and review all company polices to ensure you are update and complete tests within time frames set.
- Support the 121 appraisal process and provide supporting evidence.
- Participate in ad-hoc projects as and when required by your Team Leader or Management team.

**Role specific competencies**:

- Demonstrate a thorough knowledge of client requirements, mandates and SLAs.
- Demonstrates attention to detail to ensure system is updated accurately, instructions followed on time and work output is presented in a professional manner.
- Excellent communications skills - Able to communicate information and ideas clearly and articulately both verbally and in writing. Always using appropriate language, style and methods depending on the audience and the purpose of communication. Able to conveycomplex information clearly.
- Excellent organisational skills in order to ensure workloads are processed & results achieved in a quality, timely and cost-effective way.
- Customer focused to deliver outstanding customer service by exceeding expectations.
- Ability to think outside the box to quickly address and resolve any problems.
- Ability to pick up and assimilate relevant information quickly and easily and learn new tasks rapidly.
- Ability to question, check and evaluate information provided paying attention to detail.
- Good team player assisting the wider business where required.

**Core Behaviours**
- Demonstrates the importance of excellent customer service; making customers their top priority and strive to exceed expectations.
- Works tirelessly to develop and maintain customer and client relations.
- Focuses on results to deliver business success.
- Demonstrates a commercial awareness and evidences being a good corporate partner.
- Embraces responsibility and accountability.
- Takes initiative and is able to innovate.
- Demonstrates a thirst for knowledge & personal development and shows willing to help & develop others.
- Treats others with respect and demonstrates an understanding of other views that may differ to their own.
- Adapts and manages change quickly and positively to meet needs in an ever evolving business.
- Actively seeks to develop good working relations with other departments to improve morale, unity and evidence family values.
- Acts with integrity at all times.
- Demonstrates effective decision making and problem solving.
- Demonstrates a drive to deliver and achieve results.

**The finer details** To be eligible to proceed in our recruitment process, you will need:

- You are legally entitled to live and work in the UK in accordance to the Immigration, Asylum and Nationality Act 2006. (Please Note: you will need to provide evidence of your right to work in the UK via proof of address, identity and NI prior to a formaloffer of employment).
- Pass the company’s literature and maths on boarding tests
- Clean credit history - No CCJ’s
- Provide five year employment references (with any gaps in employment satisfied by ourselves).
- It is important to note we carry out a Full DBS check at the start of your employment