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**Customer Service Agent - Hybrid Roles** Join our dynamic team and make a real difference We're looking for motivated individuals to join us in a hybrid role. You'll start with comprehensive onsite training, then transition to the comfort of home-based work once you're confident and competent. This is a fantastic opportunity to enjoy the flexibility of working from home while still being part of our vibrant onsite community **This is a fixed-term contract for up to 6 months.** (Potential opportunities for permanent roles may arise, but are not guaranteed). **Are you based in South Yorkshire?** You'll need to live in the area and be able to travel to our Wath-upon-Dearne, Rotherham, S63 7ER site. **Work-Life Balance**: This role offers 37.5 hours per week, Monday to Friday, with shifts between 7:45 am and 7:45 pm. **Rewarding Compensation**: Earn £23,874.98 per annum, plus an exciting performance-related bonus **Who We Are** Our G4S Customer Contact Centre in Wath Upon Dearne is a thriving hub where we provide essential advice and support to the public on behalf of our valued clients. We've experienced incredible growth, becoming a team of over 2000 dedicated individuals who are passionate about helping people every single day. **About the Role** As a Customer Service Agent, you'll be the friendly first point of contact for our customers. You'll ensure they receive professional, empathetic service and the support they need, making a positive impact on every call. While this is a hybrid role, all home-based team members must be able to attend the site when required. For home-based work, you'll need a private workspace and a reliable internet connection. Don't worry, you'll receive full training to equip you with all the skills to assist and communicate effectively **What You'll Be Doing**: - Confidently handle telephone queries and provide clear information to both external and internal customers. - Communicate effectively and build rapport with customers, internal client departments, and management. - Achieve target call and communication levels, maintaining our high standards. - Stay informed with company updates and legislative changes through regular briefs and news articles. - Commit to continuous learning by keeping up to date and completing all requested training. - Strictly adhere to Data Protection, ICT, and Confidentiality Policies. - Understand and implement escalation processes when necessary. - Collaborate and support your colleagues as part of a strong team. - Follow all safety procedures and report any potential hazards or misuse of service to your Team Manager. - Maintain accurate and timely records of all customer interactions. - Deliver an exceptional customer experience that is informative, confidential, and helps us achieve our service objectives. **Essential Skills to Bring**: - Proven experience in a customer-focused environment. - A confident, courteous communicator with an excellent telephone manner. - The ability to remain calm and effective under pressure, even when dealing with emotive issues. - Self-awareness to prioritize your own and others' well-being. - An excellent standard of written and spoken English. - Demonstrated ability to build rapport and adapt your communication style to connect with a diverse range of people. - IT literate, with specific experience using Google packages. - A true team player, ready to support colleagues. - Exceptional attention to detail. - A positive working attitude and strong work ethic. **Desirable Skills (a bonus)**: - The ability to work independently and take initiative. - Excellent organizational skills to manage your workload efficiently. - A genuine willingness to learn and embrace change. **Fantastic Benefits Await You**: - As part of the G4S family, you'll unlock a wealth of benefits and offers from our partners and other organizations. From employee assistance through WeCare to RAC cover, and so much more, including: - Tailored progression, training, and development opportunities. - Opportunities to engage in meaningful charity work. - "Refer A Friend" incentives. - A company pension scheme with employer contributions. - G4S Life Assurance Scheme. - Subsidised healthcare plan. - Charity work initiatives: Match-IT and Payroll Giving. - Confidential Counselling Services. - 24/7 support specializing in health and medical assistance. - Exclusive discounts on high street shops and brands, including leading retailers and travel suppliers. - Complimentary tea and coffee on site. - A dedicated morale and well-being team to support you. LI-RG1
