Customer Service Agent

2 days ago

Rotherham, United Kingdom G4S Full time

Location: S63 7ER, Rotherham |

**Salary**: £22,369.34 |

Posted: 10 Jan 2025 |

Closes: 7 Mar 2025 |

**Job Type**: Full Time and Permanent |

Business Unit: UK Facilities Management |

Region / Division: UK & Ireland |

Reference: 16688

**Role Responsibility**:
**Customer Service Agent - New Year, New Career**

**Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training)**

**_Applicants MUST live with South Yorkshire to be considered for this role_**

**Start Date: February 2025**

**Contract Type: Full-Time - Permanent**

**Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45 am and 7:45 pm**

**Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus)**

**About the Role**

Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients services. You’ll play a vital role in helping callers navigate complex, often sensitive situations - making a real difference in people’s lives.

**Key Responsibilities**:

- Answer a variety of inbound enquiries with professionalism, clarity, and accuracy.
- Communicate effectively and liaise with customers, relative client departments and management.
- Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations.
- Keep accurate and timely records of all communication contacts with customers using our CRM systems.
- Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.

**What We’re Looking For**
- **Customer Service Skills**:Experience within a customer service role is **essential**. Either face to face or over the phone, where experience has been gained in challenging situations in real time.
- **Empathy and Patience**: Essential qualities for understanding and assisting customers facing difficult situations.
- **Strong Communication Skills**:Ability to listen actively and provide accurate and clear responses.
- **Supportive Nature**:A natural inclination to help others and offer reassurance in moments of uncertainty.
- **Resilience and Reliability**: Ability to remain calm and focused under pressure, handling high call volumes with professionalism.
- **Teamwork**:Ability to work independently and as part of a supportive team.
- **IT Skills**:Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system.

**Benefits**

**While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;**
- Progression, training and development catered to you
- Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
- Refer A Friend incentives - £500
- Free Tea & Coffee when working on site
- Free Onsite Parking
- Charity Work
- Company pension scheme with employer contributions
- G4S Life Assurance Scheme
- Subsidised healthcare plan
- Charity work
- Match-IT and Payroll Giving
- Confidential Counselling Services
- 24/7 support specialising in health and medical

****

LI-RG1

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