Customer Support Officer

1 week ago

Bath, United Kingdom Curo Full time

Interviews are ongoing for this role
Happy to talk flexible working, including some home working shifts
**What you'll be doing**
As a Customer Support Officer, you’ll need to use your judgement to support, advise and guide your customers, and you’ll take responsibility for gathering information or finding out answers. We give a great service by putting our customers’ interests at the heart of every decision we make, and this will be your focus too.
But don’t worry, you’ll have 3 weeks of training during your first 16 weeks to make sure you’re ready with the knowledge and confidence to support our customers.
Even then, you won’t be on your own; you’ll be an important part of a great team supporting you as you gain experience in handling a wide variety of queries over the phone.
Take the first step in your career within Social Housing, where you get to make a real difference in people’s live, with a great family feel team to boot
**More about you**
Having experience of speaking to customer and solving problems (not necessarily in a Contact Centre environment) is integral for this role.
A strong desire to help people will matter to you, and you’ll find great satisfaction using your amazing customer skills to give them the best experience possible knowing you are going to be making a difference to people’s lives every day.
You will need to be comfortable using a computer including the Microsoft packages and we’ll train you to use our internal systems.
At the same time you will demonstrate resilience and the desire to work in a fast paced environment where no day is ever the same
To serve our customers well, our Customer Service lines are open 8am-8pm Monday to Friday.
Our office isn't open on Saturday, Sunday or Bank Holidays. You will know your weekly shift patterns well in advance, but you will need to be able to commit to working flexibly, based on your customers’ needs.
Please note: This role is known internally as Customer Service Representative
**What you’ll get in return**
We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.
So in return for all your hard work, not only do you get a great salary but we also offer:
*
26 days annual leave (plus public holidays) rising to 29 days after 3 years service
- An additional day’s leave on your birthday
- Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
- Annual ‘Homes for Good’ Reward.
- Life Assurance Policy (up to 6x your annual salary)
- Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
- ‘Perks at Work’ - access to 1000’s of discounts online and in-store.
- Employee Assistance Programme (EAP) - providing friendly impartial advice on financial, health, work or mental wellbeing.
- Free Parking at many of our Offices.

For an informal discussion about the role please call: John Milone on 01225366000.

**Salary**: £22,000.00 per year

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