Customer Support

**About The Role**:
Do you have great customer service skills? Are you looking for a role in which you can grow and develop yourself?

**About the Customer Support Role**

You will:

- provide excellent technical support for our iaptus users; full training will be provided
- coordinate with other teams to troubleshoot, investigate and resolve user queries, and contribute to the development of our software products
- attend conferences, working with other teams such as Marketing, to promote iaptus.
- develop and maintain a clear understanding of customer needs and requirements, advising how our services and products can address their needs.

**Customer Support - Skills and Experience**:

- outstanding customer service experience
- able to deliver customer support remotely and in person
- great communication and collaboration skills
- good general IT competency and confidence - whilst this role involves supporting our customers with our iaptus system, you do not need expert technical knowledge to apply; full training will be provided.

**Customer Support - About You**:

- you are friendly and confident, with the ability to multi-task and excel in organising and prioritising your workload
- you enjoy problem-solving with a keen eye for detail
- you are happy to both work independently and as part of a team
- you value variety in your role, are resilient and open-minded to an evolving role in a growing business.

**About Mayden**

We love that the work we do makes a difference, changing what’s possible for clinicians and patients.

Mayden has a flat management structure and a coaching culture, with team members working together, supporting one another to make things happen.

**Benefits**

We offer a phenomenal working environment, exciting opportunities to learn new skills, and an excellent package of benefits including:

- personal training and conference budget
- onsite gym
- life assurance
- private health insurance
- Pension (enhanced after successful completion of probation)
- Parking, including EV charging points
- 25 days annual leave plus bank holidays (with the option to buy or sell annual leave after probation is completed)

**Hours and Location**

Collaboration is one of our four company values - we work best together. We believe there is significant benefit from working face to face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ‘place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication.

This means there are no fixed days, or number of days, when you should be in the office or can work at home. In any given week you may need to work from the office everyday or no days It all depends on the work being done and you are expected to be flexible. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.

Our Place of Work policy is available on request.

The role involves occasional travel throughout the UK.

**How to apply**

Please upload your CV and a covering letter describing your interest in the role and sharing a little about what you would bring to the team and to Mayden. We look forward to hearing from you

Please note that successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden. The need for DBS screening follows requirements from our customers and NHS England.

**About Us**:
Mayden is a growing software company, awarded the 2024 EntreConf Employer and Health and Wellbeing awards and previous Development Team of the Year at the UK IT industry awards.

Accessibility best practices and standards are important to us and our customers, you don’t have to have experience in all of these, just a willingness to learn.