Application Support Specialist

**Job Description**:
Application Support Specialist - Level 1

Staines or Manchester - 1/2 times a week in the office

Flexible / Hybrid working options (i.e up to 3 days WFH)

Permanent

Up to £30,000 + fantastic benefits

Full time

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

The Software Engineer (SE) job role covers a wide range of technology focused jobs within Bupa Group Technology and Information Services. The actual department and role that a Software Engineer may work in will also vary. The job purpose may include all or some of the following aspects.

To participate in or undertake the technical analysis, specification, estimation, development, implementation, and support of software solutions, working with business users, third parties, and other BBS-IT colleagues, as appropriate

What you’ll do:
There will be a wide range of technical accountabilities and activities performed by the job holder depending on the specific discipline e.g. development, support and environment Configuration.
Impact assess and validate technical solutions with guidance
- Participate in the documentation of technical solutions
- Perform proof of concepts to ensure end to end solutions are fit for purpose
Provide input to projects and solution delivery teams regarding the technologies within their domain
- Take part in implementation activities, change control and release planning
- Take ownership for resolving IT related problems within their domain, which directly or indirectly impact on the operational services or development
- Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture.

What you’ll bring:

- Experience in PL/SQL is an advantage
- Experience in.NET C# is an advantage
- IT graduate or equivalent experience working in an IT service delivery role
- Knowledge and experience of IT technologies
- Strong communication skills, good team player
- ITIL V3 or V4 Foundation
- Logical approach to software solutions and problem solving
- Be proactive in identifying and resolving potential issues, and escalate appropriately
- Able to adapt to different situations requiring interpretive and constructive thinking and a degree of evaluative judgement

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Application Support Specialist Level 1 you’ll be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time