Service Delivery Specialist

2 days ago

StainesuponThames, United Kingdom Pilgrim's Europe Full time

As part of the Service Delivery team, you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with hunger for learning and personal development. As a Service Delivery Specialist, you will be supporting your colleagues in delivering exemplary service. You will be responsible for provision of specialist technical support, control and proactive maintenance across the end-user environment. Providing hands-on on-site technical support and guidance to colleagues, including Executive Directors. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service.

**What will you be doing?**
- To provide on-site specialist 2nd line technical support and administration of Pilgrim’s desktop and audio-visual hardware across UK & European territories
- To act as ambassadors for the IT department - providing a professional and efficient service to colleagues
- To provide specialist support and guidance to Executive Directors
- To act as point of contact on technical issues for IT through incident resolution
- Participation and engagement in projects/service improvements
- Perform problem identification and root cause analysis for complex issues
- Perform regular health checks identifying and recommending any potential service improvements
- Participation and engagement in projects/service improvements impacting Infrastructure Services
- Identification ownership and implementation of proactive maintenance plans including essential upgrades and software patches
- Monitor and review service performance at a component level e.g. desktop performance issues, production of reports including recommendations for risk mitigation

**What will I need?**
- Essential 3 years+ experience of delivering, maintaining, and supporting IT systems remotely/on-site in a second line and project delivery role
- Asset management including recondition and redistribution of computer hardware
- Technical and Service Knowledge of the following:

- Microsoft products; Windows 10 & 11, Microsoft 365, SCCM, Intune, and Autopilot
- Support company-enrolled mobile devices (JAMF)
- Support managed print solutions/hardware
- Support audio-visual equipment
- Network routing, switching and patching
- VOIP telephony config and support

Pilgrim's Pride Limited is a division of Pilgrim’s Pride Corporation, our business is part of the second largest food company in the world, whose team farm, process, prepare, package and deliver fresh, frozen and value-added food products for sale in more than 100 countries.

We are proud to partner with more than 1,000 UK farmers who share our belief in the highest standards on animal welfare, efficiency, and quality. Our own farming operation is 100% RSPCA Higher Welfare, making us the largest producer of higher welfare pork globally, delivering 25% of pig meat to UK consumers.

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