Enterprise Processing Support Specialist

**ADP are hiring a Enterprise Processing Support Specialist to join our Enterprise Processing Team**

**Location: Our new Staines office (2 Causeway Park, The Causeway, Staines, TW18 3BF)**
**_._**

**Hybrid Working: 3 days in office and 2 days from home**
- _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
- _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
- _Are you looking for an inclusive environment with a culture of collaboration and belonging?_

**If so, this may be an opportunity for you. Read on and decide for yourself**

The Enterprise Processing Team handles queries from some of the largest and most complex clients at ADP UK who require an extra level of care and accountability from us. They are responsible for championing our clients within ADP and are accountable for delivering supportive, accurate and timely responses to our clients.

**Key Responsibilities**:

- Work with other ADP Departments to deliver an accurate and timely response to the Client queries/ Service requests
- Keeps the client informed - proactive & assertive communication with clients to reduce the need for Clients to contact ADP with repeat queries
- Identifying, suggesting and implementing service, process and product improvements for the benefit of the Client, Team, Department and ADP

**Required Skills and Knowledge**:

- Strong Customer Service skills & experience
- Ability to multitask
- Ability to remain calm under pressure and deliver consistent and high-quality service to clients
- Analytical approach to problem solving and decision making (inc root cause)
- Able to quickly assimilate and retain new information
- Effective team player who supports and helps their colleagues

**Benefits**:

- Competitive salary
- Flexible benefits plan, (including healthcare, high street discounts and gym flex)
- Generous annual bonus scheme
- Generous pension scheme
- Yearly salary reviews
- Study support

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong **by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
- **Continuously learn** through ongoing training, development, and mentorship opportunities.
- **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back**and generating a lasting, positive impact upon the communities in which we work and live.
- **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.