National Front of House Ambassador

You will provide Front of House specialist knowledge and proactively offer professional guidance and direction to Operational Teams, so you will need to have experience managing high end hotel or corporate reception services

You’ll be confident and experienced forging, developing, and maintaining excellent relationships with teams and clients and passionate about providing a 5-star service

You’ll have the drive and passion to take the populations within our multi tenanted premier office buildings and create communities, establishing and maintaining highly effective customer relationships which will provide a platform to attract & retain tenants

The National Front of House Ambassador will always be looking for ways to develop our model by creating innovative solutions and services to maintain leading edge services when compared to the wider market. Implementing these service innovations will enhance and maintain a seamless and personal customer journey and experience

With regular travel to each of our client’s buildings you will drive consistency in our UK Front of House service delivery with training, audits, site visits, client reporting, and constant development of these services.

The role is homebased with regular UK travel

**Responsibilities will include**:

- Develop a culture and standards of excellence
- Construct appropriate process & procedures to underpin excellence
- Train, coach, mentor & motivate FoH teams to deliver a robust and sustained service delivery, maintaining records to evidence to client
- Drive consistency across the UK transferring best practice from the team and the wider market
- Undertake regular site visits to assess service levels
- Forge professional and beneficial relationships with the FOH Team, and wider Operations Teams
- Produce impressive client reporting including newsletters and updates demonstrating excellence
- Be the Operational team’s focal point and expert in FoH service providing advice and support to improve services and client impact, being a trouble shooter when required
- Maintaining excellent multi-level client relationships
- Ensuring excellent reporting and account management are maintained and constantly developed
- Operational Front of House audits and management of mystery guest shopping
- Attending regular client and staff meetings to discuss areas of improvements
- Close collaboration with the security services department and as such you are expected to constantly develop your own skills in this area with regular training and meeting attendance
- Constantly developing your own knowledge about industry best practices for FoH services

**Qualifications and Experience required**:

- Proven experience managing high end Hotel or Corporate reception services
- Experience leading & managing service delivery teams according to Key Performance Indicators
- Experience working in close collaboration with senior staff members
- Working with a service provider in this niche specialist sector
- Great interpersonal skills and a natural ability to forge influential relationships
- Excellent communication skills, written and oral
- IT literate with good presentation skills (including reporting)
- Level of understanding of all aspects of working in a people-oriented service business and awareness of the market within which the business operates
- Understanding of the wider market including best practice

**What will you get in return?**
- An enhanced pension scheme (above auto enrolment rates) - to save for the future
- Life Assurance - to protect your family should the worst happen
- 25 days holiday, plus 8 bank holidays on top
- Option to purchase additional annual leave
- Private Medical Insurance - to protect you
- Access to 100s of high street discounts
- Financial Wellbeing support - Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Health & Wellbeing Support

**Why join OCS Group UK Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certifica