Control Room Operator

17 hours ago

Northampton, United Kingdom Mitie Full time

**Join Our Team as a Permanent Control Room Operator - 4 on 4 off days and nights Shift Pattern**

**Are you calm under pressure, detail-driven, and looking for a stable role where your actions directly support critical operations? We're hiring a Permanent Control Room Operator at our National Operations Centre in Northampton, working a consistent shift pattern of 4 on 4 off days and nights Shift Pattern**

**What You'll Do**:
**Keep Operations Flowing: You'll manage real-time shift bookings, ensuring our clients always have the right coverage. Your accuracy and speed will help keep things running smoothly around the clock.**

**Live Monitoring and Response: From our central control room, you'll monitor live screens, allocate staff to key tasks, and respond to incoming issues. Strong communication with Team Leaders and senior managers is essential.**

**Follow Clear Processes: You'll work within structured protocols and adapt to varying client needs while ensuring consistency in how we deliver our service.**

**IT and Data Handling: Using our internal systems, you'll input and update shift bookings, making sure data is accurate and auditable.**

**Dependable and Consistent: As a core part of the rota, we rely on your presence, punctuality, and readiness to jump into action from the minute your shift starts.**

**What We're Looking For**:

- **Highly Organised: You can stay focused and methodical in a fast-paced control room setting.**:

- **Tech Confident: You're comfortable navigating IT systems and learning new tools quickly.**:

- **Professional Communicator: You'll be dealing with time-sensitive updates and senior contacts, so clear, confident communication is a must.**:

- **Self-Motivated and Reliable: You take ownership of your tasks and work well independently, while also collaborating when needed.**:

- **Resilient and Adaptable: With a rotating shift pattern, you'll need to be able to adjust between days and nights and keep performance consistent.**

**Why Join Us?**

**Structured Shifts: No last-minute calls—your rota is planned and stable, offering work-life balance through a 4-on, 4-off model.**

**Full Training Provided: We'll make sure you're fully trained and confident in your role before you go live.**

**Great Team Culture: You'll be joining a professional, supportive team that looks out for one another, especially during busy periods.**

**Comprehensive Benefits**:

- **Virtual GP services for you and your household**:

- **Salary Finance support including early access to earnings**:

- **Customisable benefits via our Choices platform (e.g. dental plans, tech products, dining cards, coffee clubs)**:

- **Discounts through MiDeals - including high street retailers, gyms, and more**:

- **Cycle-to-work scheme**:

- **Save-as-you-earn scheme and Mitie Matching Share Plan**:

- **Mitie Stars reward scheme - including monthly and annual cash prizes up to £10,000

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