Force Control Room Operative

-Role type
Police StaffContract duration
PermanentContract type
Full TimeDepartment
FCRLocation
Northampton, Force Headquarters - NN4 0JQGrade/scale
Staff - Scale 5 - RangeSalary
£29,109 - £31,296
This/These post(s) attract allowances
Shift AllowanceShift percentage
OtherOther Shift Percentage
Depending on ShiftHours per week
37Closing date*
09/11/2025, 23:55
Job description

To answer all calls for service in the Force Control Room, providing the public with advice and guidance, ensuring incidents are risk assessed and then graded, allocating and dispatching the appropriate resources in accordance with that assessment and ensuring that they are resolved correctly.

The basic full time salary of £29,109 to £31,296 per annum plus shift enhancement.

Our Force Control Room (FCR) is the beating heart of policing in Northamptonshire.

Answering emergency 999 calls and non-emergency 101 calls, as well as sending police officers to incidents across the county, our FCR operatives are hard at work 24 hours a day, 7 days a week, 365 days of the year. Core shift pattern is 4 on 4 off (2 x 12 hour days followed by 2 x 12 hour nights), other patterns are available with a reduced shift enhancement.

Based at Force Headquarters at Wootton Hall, Northampton, the team takes an average of 1,200 calls a day - and no two are the same. One minute you could be taking the details of a stolen vehicle, the next you may be sending officers to a report of an armed robbery.

**Benefits**:

- Competitive starting salary of £29,109. The core pattern attracts an additional shift enhancement depending on the shift pattern.
- Annual leave entitlement of 25 days which is increased by 5 days after 3 years continuous service.
- On-site gym 24/7 and canteen facilities (office hours only)
- Access to round the clock employee assistance programmes including counselling
- Local Government Pension Scheme (LGPS)

**Why work for**Us**?**
Northamptonshire Police has real heart. We’re a county force tackling big-city issues, and everyone in our policing family, from frontline officers to police staff, has a part to play in serving our communities by fighting crime and protecting people. If you want an exciting career that offers variety, job satisfaction and the chance to develop and challenge yourself, while improving the lives of others, and all within an organisation that’s forward-thinking and innovative, you’ll find it with us.

**Equality, diversity, and inclusion**

We are committed to equality, diversity, and inclusion.

We are working hard to increase diversity and inclusion within the organisations where communities are under-represented, including those from Black, Asian, and Minority Ethnic communities, people of all ages, abilities, faiths, religions and gender, LGBTQ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.

Northamptonshire Police/OPFCC is a Disability Confident Employer - We aim to achieve the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. If you meet the essential criteria for the role you can choose to share your disability if you would like to take part in our disability confident interview scheme.

**Flexible working**

All requests for flexible working patterns will be considered and will be dependent on the role.

**Recruitment and Selection Policy**

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Please be aware that the Office of the Police, Fire and Crime Commissioner and Northamptonshire Police are separate employers. Although Police internal vacancies are open to OPFCC staff and vice versa, if you are successful, the change of employer will require a longer onboarding process and you will receive a new contract and payroll number. Service with either employer can be carried over as continuous service.

**Police Barred and Advisory lists**

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the Police and OPFCC for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

**Vetting and safeguarding