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Duty Controller

2 weeks ago

Croydon, United Kingdom Mitie Full time

**Mitie have a great opportunity in Croydon Estate Shopping Centre in Croydon.**

**We are looking for experienced Duty Controller to join our team with a rate of £15.85 per hour working a minimum of 42 hours per week.**

**Main Duties**
- **Monitoring and operating the site CCTV systems including associated reports.**:

- **Respond to emergency situations & liaise with emergency services.**:

- **Reporting and associated paperwork & documentation including detailed handovers.**:

- **Knowledge and associated reporting on the contractual agreement, Service Level Agreements (SLA's) & ‘Key Performance Indicators' (KPI's).**:

- **Operating the client and company procedures and processes.**:

- **Managing the fire alarm tests, monitoring & evacuation procedure.**:

- **Attend, represent & actively take part in all required meetings.**:

- **Defect reporting and associated actions and follow ups.**:

- **Maintain the standards of the Security for access / egress and visitor regulation.**:

- **To respond to requests & resolve issues within the agreed SLA time frames.**

**What we are looking for**
- **Team player with an enthusiastic attitude.**:

- **Able to work on own initiative.**:

- **Retail Security experience.**:

- **Flexible Approach to work to suit the business needs.**:

- **Excellent communication skills are required both written and verbal.**:

- **It is important the Security Officer is calm under pressure.**:

- **It is essential that the Operator has CCTV experience.**:

- **Comprehensive working knowledge of Microsoft Office, Outlook, Excel and Word.**:

- **Be able to work as part of a team as well as an individual.**:

- **It is essential that you have strong system's experience i.e. CCTV, Access Control.**:

- **CCTV License essential.