Lettings Administrator

We’re looking for a confident Lettings coordinator and administrator for our Lettings and Sales department to help make a positive impact at our Estate Agency in Milton Keynes.

This is a great opportunity for an individual looking for a new and exciting career within the property industry. If first class customer service is your passion, then this could be for you.

Lettings Agent: What this entails: Ultimately, your job is to be the first point-of-call for our Lettings customers; both our Landlords and Tenants.

As a Property Coordinator, you are a key part of the main function behind our lettings and admin teams. You are the first point of contact to our landlords, tenants, and contractors. Property Coordinators deliver excellent customer service in a timely manner at all times. Communication is a core part of the role with those we work with.

**The role will include**:

- Working within a team, managing a portfolio of properties
- Liaising with tenants and landlords.
- Attracting new clients by exceeding landlord, tenants and contractors’ expectations
- Sourcing contractors and co-ordinating maintenance works
- Ensuring gas and electrical checks are undertaken in a timely and compliant manner, along with any remedial works if required
- Co-ordinating matters between landlords and tenants
- Providing landlords with professional advice in relation to ensuring their properties are compliant and in good repair ensuring this is processed and recorded
- Qualifying applicants, booking viewings and arranging access.
- Property marketing.
- Tenancy renewals.
- Arranging check-ins and check-outs.
- Attending viewings if required.
- Any additional administrative duties to support overall operations.
- Manage the renewal process by successfully negotiating fully managed tenancies and work with the Lettings team to re-advertise if necessary

Lettings Agent: Our ideal new starter?
- You carry a passion for property - with Estate Agent experience as a bonus
- You strive to provide excellent customer service
- You find it easy to organise, plan and problem-solve
- You're able to credibly engage and influence because you understand the routes to communicate with our landlords, tenants and customers
- You're thorough and precise in what you do; clearly communicating with everyone around you at all stages of a deal
- You're a car driver

**Skills & experience required**:

- ARLA qualified or happy to work towards
- Previous property management experience preferred
- Professional written and verbal communication skills
- Able to work on own initiative, as well as part of a team
- Flexible, adaptable nature with the ability to work under pressure, in a calm manner
- Excellent IT knowledge with experience of using Microsoft Office packages would be an advantage but not essential
What you’ll get out of it?

**Package**:

- Competitive salary
- Holidays - 22 days plus birthday bonus (half day off for birthday)
- Company Pension

**Job Types**: Full-time, Part-time, Permanent, Flexible hours

**Benefits**:

- Full training offered
- Company pension
- Ability to work from home
- Flexible hours
Schedule:

- Monday to Friday
**Experience**:

- Property Management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work remotely:

- Yes
- Competitive basic salary with a transparent commission structure based on Financial referrals
Full training offered
- 22 days holiday, plus bank holidays (which increase on length of service)
- Supported personal development and career progression
- Workplace pension
- A confident and clear telephone manner.
- Good interpersonal skills.
- Excellent written and verbal communication skills.
- Excellent organisational skills.
- Good time management skills, ability to meet deadlines.
- Work well as part of a team as well as independently.
- Ability to work in a fast-paced environment as well as under pressure.

Driving licence preferred.

**Job Types**: Full-time, Part-time, Permanent, Volunteer, Apprenticeship, Internship

**Salary**: £8.00-£14.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Company pension
- Flexible schedule
- Sick pay
- Work from home
Schedule:

- Monday to Friday
Licence/Certification:

- Driving License (preferred)
Reference ID: Lettings Co-ordinator and administrator