Credit Controller

**Credit Controller**

**Newcastle / Hybrid**

**Brief**

A Credit Controller is needed for a respected and highly reputable infrastructure organisation based in the Newcastle who are looking to employ an experienced and well-rounded Credit Controller that takes pride in their work and experience with credit control,numeracy, and financial analysis.

**What the role entails**:
Some of the main duties of the Credit Controller will include:

- Identifying disputes and recording accurately. Supporting the management of disputes through to conclusion.
- Identify unallocated cash daily, locate remittances, or request copies from the customer to ensure cash in allocated in line with customers' requirements.
- Refund credit balances promptly (where no debt is outstanding) or seek written approval from customer to allocate against outstanding debt.
- Building strong business relationships with our Business Units (BU's) and customers to ensure payment is made promptly and disputes are managed in a timely manner.
- Contribute to ensuring the dunning process is executed correctly.
- Constant monitoring and understanding of credit ratings. Recommending changes in credit rating as required.
- Maintaining open conversations with colleagues and your team leader and the Head of Order to Cash to discuss important topics and any issues of concern.
- Lead weekly calls with Business Unit stakeholders to review and manage due and overdue debt, as required.
- Provide regular and insightful credit management reporting.
- Identify & allocate daily receipts and ensure customer accounts are accurately maintained and reconciled.
- Ensure adherence to EQUANS policies pertaining to Credit and Collection procedures.
- Review tasks on a regular basis to ensure SLAs are adhered to.
- Develop and maintain a good working knowledge of own area of responsibility.
- Maintain and update Credit Control DTPs as required.
- Ensure you are familiar with all Order to Cash DTPs, including Billing & Disputes with the ability to support or cover the work of your team members in their absence.
- Provide other ad-hoc duties as required by the role.
- Work co-operatively and maintain effective relationships with others, internally and externally to the Shared Service Centre, as appropriate to your own area of responsibility.
- Contribute to the provision of a professional support service through the delivery of customer focused outputs, responding positively to feedback.
- Proactively identify process improvement opportunities, propose solutions, and take ownership of any relevant actions as required.
- Demonstrate a flexible attitude to change to support existing and future business needs.

**What experience you need to be the successful**Project Manager**:

- A minimum of 2 years Credit Control experience.
- Excellent attention to detail and accuracy.
- Excellent numerical skills.
- Ability to communicate clearly orally and in writing.
- Ability to plan and prioritise own defined work activities, responding to managers or the teams' requirements, in addition to own responsibilities.
- Good Excel & Word knowledge.
- Good Analytical skills.
- Ability to prioritise heavy workloads and month end demands.
- Flexible approach with the ability to change priorities at short notice.
- A self-starter who can motivate themselves in a Hybrid work environment.

Please note that access to the office in Newcastle is required for the Credit Controller position.

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
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