Credit Controller

1 week ago

Newcastle upon Tyne, United Kingdom Byggfakta UK Group Full time

**Credit Controller**:
**Department**: Finance

**Reports to**: Head of Finance Operations

**Date**: November 2024

**Purpose**

The Credit Controller is accountable for managing customer accounts, maintaining effective control in the collection of all income and revenue due to the Company from various sources and preparing a range of reports to support the wider Finance function and the Company.

**People & Resources**

**Staff**: No direct reports.

**Resources**: No resource accountability.

**Key Responsibilities**
- To control and collect revenues due to the Company within agreed timescales
- Resolving related queries as and when they arise, liaising with Sales team/ Account Managers where required
- Ensuring accuracy and completeness of data at all times, maintaining accurate and retrievable records for audit purposes & legal escalations. All communications recorded in SRP system
- Liaising with third party legal company in escalating debtors due to non payment, using their online portal
- Daily updates from third party credit company via their portal, to update Customer status and reports into SRP systems.
- Compiling reports and back-up information for invoices that are to be written off before requesting approval.
- Work with Credit control team to ensure all debt is chased in a timely manner
- Support AR team where required eg: cash posting, journal posting, to maintain clean AR ledger.
- Support the Finance team where required
- Provide updates when required for review by Head of Finance Operations
- Adhere to and assist in the maintenance and development of internal financial controls.
- To play an active role in the general development of the finance function systems and procedures and to always seek continuous improvement of systems and processes.

**Measures of Success**:

- Successful receipt of outstanding debt, within our credit terms whilst maintaining customer relationships and in line with targets
- Positive feedback on level of customer service to both internal and external customers and suppliers
- Accurate recording of all financial transactions within area of responsibility
- Queries resolved satisfactorily with required follow up/escalation undertaken
- Company and departmental procedures are followedTechnical/Job Skills, Qualifications and Experience
- Experience of credit control procedures essential, including verbal and written communication with customers,
- Diligent, focused and professional approach to debt recovery essential. Ability to provide prompt dispute and query resolution whilst maintaining a high standard of customer service
- Knowledgeable and experienced in the use of accountancy software.
- Discreet and confidential approach to financial matters and records.
- Experience within a finance department, preferably within a customer focused service organisation.

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