Contact Centre Team Leader

4 days ago


Nailsea, United Kingdom Pelican Business Services Full time

**Who are we?**

At Pelican Business Services, we stand out from the crowd. Originally set up in 2001 as a joint venture between Wessex Water and Bristol Water we are based in Nailsea, just south of Bristol. We have become a leading-edge customer services business.

Working as trusted partners, we add value for our clients to ensure they have confidence in the way we handle their billing, collections and customer relations. We've worked hard to become highly skilled in every area of our business, employing nearly 400 team members and delivering award-winning customer service both to our clients and, in turn, our customers.

This period is an exciting time for us. Our employee engagement and customer satisfaction continue to improve and we have a clear growth strategy for the future.

**The role**

A fantastic opportunity to lead one of our vibrant and fast-paced Contact Centre Teams.

**Why work for us?**

Our culture is all about people and customer, and you will be joining an award winning, visionary business who has won awards for 'Best Place to Work', 'Employee Engagement' and 'Customer Excellence' to name a few.

In this role you will benefit from peer coaching with your senior management team and have access to some highly qualified and experienced mentors in our business. We also take your career, happiness and general wellbeing seriously. Therefore, as a Team Leader currently you will only work one Saturday in eight.

We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.



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