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Customer Support Representative

2 weeks ago

Witney, United Kingdom Wolfram Research Europe Ltd Full time

Wolfram are looking for a Customer Support Representative to help drive our goals for growth and to help deliver the high level of customer support we provide.

We are looking for an organised, enthusiastic individual to join our Customer Service team. You will be a confident self-starter and comfortable working independently across multiple projects You will be responsible for supporting the wider business, specifically the Sales and Accounts teams

This is an excellent opportunity for someone seeking a new challenge in a developing software company with the opportunity for development and future progression.

**Reporting to**: Customer Service Manager

**Role responsibilities**:

- Actioning and updating the CRM system on a regular and timely basis
- Responding to customer's queries
- Manage incoming calls
- Assist with placement of orders, refunds, or exchanges for both software download and physical shipments
- Inform customers of deals and promotions.
- Answer questions about service plans provide
- Compile reports on overall customer satisfaction

**Skills required**:

- Customer Service and Administration experience
- Excellent telephone manner
- Capable of working under pressure, to tight deadlines
- Excellent interpersonal, verbal and written communication skills
- Good Computer skills
- Excellent organisation skills and strong administrative capability

Once competent in role, this role does offer hybrid working 80:20, Office: Remote
Open to both full-time and part-time applicantions

Wolfram is an equal opportunity employer and values diversity at its company. Women, people of color, members of the LGBTQ community, individuals with disabilities and veterans are strongly encouraged to apply.

**About Us**:
Wolfram Research is one of the world’s most respected software companies. Our products include the Wolfram Language, Wolfram|Alpha Knowledge Engine (available through Siri) and Mathematica.

The European Headquarters is based in the heart of the Oxfordshire countryside, offering a collaborative working environment, with a number of onsite perks. There are approximately 35 employees based in the UK and Europe.

**Job Types**: Full-time, Permanent, Part-time

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- WITNEY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)
- Administrative: 1 year (preferred)

Work Location: Hybrid remote in WITNEY