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Customer Service Administrator

2 weeks ago

Witney, United Kingdom NSF International Full time

**Customer Service Administrator**

We have a fantastic opportunity for you to join our team as a **Customer Service Administrator** within our Consulting, Training, & Technical Services division. In this role you will be involved in all elements of the Advisory Services Department by coordinating complaints, accidents and incidents between us and our clients. You will also support them in the investigation of these cases and help them to continually improve their processes.

Are you a dedicated, independent, and organised administrator/customer service representative, looking for a new challenge? If so, this Administrator role could be the perfect opportunity for you

**What you will be doing**:
You will report to the Manager Managed Services & Training and your responsibilities will include but are not limited to:

- Ensure daily that all suppliers’ responses are correctly recorded on relevant logging systems
- To liaise with suppliers and sign off complaints
- To control and monitor Foreign body complaints
- To ensure suppliers, stores and houses are informed of the outcome of complaint investigations as appropriate
- To compile and coordinate weekly and monthly and ad hoc reports and summaries with reference to complaints, incidents or any other reportable items.
- To monitor for trend issues and ensure notification and timely responses to the business
- To ensure that customer product specifications are available, maintained and approved by working with suppliers, consultants and sub-contractors
- Assist with logging of calls received through Helpline and provide administration support if required
- To raise the relevant job cards and invoices required within the department
- Previous experience in a customer service/administrator role
- A methodical and logical approach with good problem-solving skills
- Excellent communication skills to liaise with internal and external clients
- Ability to plan, organize, and multi-task
- Good interpersonal skills with an ability to work on own initiative
- The ability to plan work and meet deadlines
- Proficient with Microsoft office software, with ability to complete complex work in word and excel

**What NSF can offer you**:
In this hybrid role you will have the opportunity to work from home for part of the week. You will be joining a close knit team of individuals who will quickly help you to become one of them, by supporting you and passing on their industry knowledge.

If working in an environment that promotes creativity, thought leadership, close collaboration and importantly mitigates risk to human health, then NSF can offer you the chance to make a difference. With its commitment to diversity and gender equality, let NSF help you to build your career aspirations in a multi-cultural setting where everyone’s voice is heard.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Reference ID: Food.757