Internal Account Manager

**What does an awesome internal account manager (IAM) look like?**

Academia Internal Account managers have more than a few strings to their bow. Aside from being flawless multi-taskers, they are Account management experts. It’s about so much more than spreadsheets, phone calls and meetings.

We believe that a good business is only as strong as its customer relationships

A good customer relationship is when?the customer has a consistent customer experience every time they interact, leaving them with a long-lastingpositive impression. In a good customer relationship, there is mutual regard, trust and understanding betweenthe customers and Academia.

That is why the best IAMs don’t just manage accounts and projects, they build a relationship that puts the customer at the core of everything they do.

At Academia, we believe in creating value for our customers, to earn their lifetime loyalty. Handling expectations is where our IAMs shine, they see issues coming before they arrive and keep the customer in the loop - reacting in a timely manner to customerqueries and issues?tobuild?rapport and develop relationships.

Academia IAMs are the trusted advisors, both externally to our customers and internally, to the senior account management team

Academia IAMs are equipped to manage the buzz and fast pace that modern business is all about. Being responsible for more than just the profitability of an account. A great IAM knows how to get the best from the wider Academia team.

AwesomeIAMsuse the full range of tools and support available, recognisingthat collaboration and teamwork can transform customer relationships, and grow business

**Accelerate your career in IT sales**:
The Internal Account Manager role is ideal for an individual wanting to progress a career in IT sales, allowing you to work with and develop key accounts, alongside an experienced team of Senior Account Managers and Business Development Managers.

A detailed training and succession and develop plan will be provided to signpost your career path

**Responsibilities**:
As an Internal Account Manager you will be responsible for developing long-term relationships with existing customers, winning new business and taking on the ongoing management of the account.Developing, managing and growing a profitable pipeline of opportunities.
- Day to day management of defined account list, responding to customer queries in a timely manner, building rapport and developing strong customer relationships
- Initiate prospecting and lead generation activities to cross sell/upsell academia portfolio. Building a pipeline of focus area opportunities within CRM
- Meet and exceed key performance indicators
- Provide feedback and MI for the Senior Account Manager
- Creation of accurate quotes in a timely manner
- Accurate record keeping of all customer contact information within CRM
- Interacting with key vendors to complete deal registrations
- Attend weekly meetings with line manager to discuss the potential daily and weekly activity
- Prepare customer reports to support quarterly business reviews with Senior Account Manager

**Key Skills**:

- An understanding of the Education market and a good general knowledge of IT within the Education sector.
- Detail-oriented and organised.
- Highly motivated and enjoy a fast-paced environment.
- Have an ability to work independently, autonomously and take initiative.
- Can multi-task, pro-actively managing variousissues.
- Possess superb time management skills.
- Excellent written and verbal communication skills.
- Can demonstrate drive andambition.

**Why Academia?**

Academia Group is a fast growing, highly accredited, award-winning group of technology companies with a strong footprint in the educational space. We specialise in supplying software, IT hardware, training, and managed service solutions to both public andprivate sectors.

Established in 2003, we employ 150 dedicated professionals across multiple locations throughout the UK with a group annual turnover of over £90m. We partner with the world's leading technology manufacturers and have the accreditations, certifications, andawards to demonstrate our expertise and ability.

**Benefits**:

- Gym Membership contribution
- Health Cash Plan
- Increased annual leave with length of service
- Length of service bonus
- Borrow my doggie membership
- Life Insurance
- Free Will Writing service
- Free half day annual leave on your birthday
- And much more