On Call Supervisor
1 week ago
**Overview**
**Responsibilities**
- Oversee the daily activities of our Care team in the field delivering care services to vulnerable individuals to ensure adherence to company policies and procedures.
- Handle escalated customer inquiries and complaints with professionalism and efficiency.
- Monitor service alerts, liaising with GP's, emergency services and pharmacies for advice on medical issues
- Foster strong relationships with the care team to ensure seamless communication and collaboration.
- Maintain accurate administrative records related to staffing, scheduling, and performance metrics.
- Covering emergency care visits due to sickness
- Working within the Marple and Bredbury area, covering care calls and building rapports with the care team and Clients
- carrying our spot checks on care staff and liaising with the management team
**Requirements**:
- Proven experience in a supervisory role within a similar environment is essential.
- Strong programme management skills with the ability to manage multiple tasks effectively.
- Excellent relationship management skills, capable of building rapport with both customers and team members.
- Health & Social Care NVQ Level 3 essential
- Demonstrated ability to supervise and motivate a diverse team towards achieving common goals.
- Proficient in administrative tasks including reporting, scheduling, and record keeping.
- Strong problem-solving abilities with a focus on delivering high-quality customer service.
- Excellent verbal and written communication skills in English.
- Ability to be flexible to cover sickness out of hours
- Work within the care team as well as oncall 1 in every 4 weekends and some during the week
**Job Types**: Full-time, Part-time, Permanent
Pay: From £15,540.00 per year
Expected hours: 25 per week
**Benefits**:
- Additional leave
- Free flu jabs
- Referral programme
- Work from home
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: In person
Reference ID: OnCall2
Expected start date: 14/08/2025
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