Dual Service Supervisor

Job Role: Dual Service Supervisor (Security & Parking)Working Hours: Tuesday to Saturday 9:00am-19:00pm - 50 hours per weekPay: 13.35 per hourLocation: Stockport Retail Park SK1 2HHReporting to: Support Services ManagerOverviewAn exciting opportunity has arisen at Anchor Group Services for an experienced Dual Service Supervisor (Security & Parking) to join our established contract based in a retail environment at Stockport Retail Park. As Dual Service Supervisor you will play a pivotal role in maintaining a safe secure and welcoming environment for customers tenants and staff. You will work closely with the Service team and management to uphold high standards of service delivery compliance and customer satisfaction. You will be responsible for overseeing the day-to-day running of the site ensuring that both security and parking operations are delivered efficiently and in line with company and client expectations.This is a key role within our established team at Stockport Retail Park ideal for someone with a strong background in both security and parking services who thrives in a customer-facing setting and enjoys leading a team to deliver exceptional service standards. The successful candidate must have a valid SIA Licence as a minimum.Duties Include:Responsible for the Dual Services team ensuring all tasks are completed to a high standard.Communicate effectively with the Support Services Manager ensuring information regarding employees andMaintain effective and positive working relationships within the Services team and with client management tenants and local police.Conducting regular patrols of a portfolio of car park locations to ensure vehicles comply with the advertised terms and conditions for parking.Issuing Parking Charge Notices to non-compliant vehiclesConduct site surveys and ensuring ongoing compliance with the BPA AOS Code of PracticePreparing and submitting incident reports.Providing a customer services presence to car park users.Key holding and alarm response.To secure premises and personnel by patrolling property inspecting buildings equipment access points and permitting entry.To avert losses and damage by reporting irregularities informing violators of policy and procedures.Ensure the Company and Customer Policies and Procedures are adhered to in a fair and professional manner at all times as well as upholding compliance with all legal requirements to maintain the organisations stability and reputation.Completing and compiling accurate reports by recording and logging observations information occurrences and surveillance activities as well as interviewing witnesses and obtaining signatures.Communicating effectively with the Parking Services Team ensuring information is accurately shared with regards to the site and specific customer requests.RequirementsFull 5-year employment checkable historyValid frontline SIA licence DS or SGCustomer Service experience and confidence to handle conflict in a correct mannerFlexible to meet the job requirementsExcellent communication skills both written and verbalSmart appearance and be well-groomedReliable and punctualHigh level of enthusiasm and passionAbility to work in a fast-moving environmentBenefitsAccess to a range of nationally recognised courses to help further your career via the Anchor AcademyAccess to SIA and First Aid training at discounted rates with financial support availableAuto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)Stream - access to pay as you earn itCycle to Work Scheme AvailableFull uniform provideFree Employee Assistance Programme 24/7 including access to counsellingHospital Saturday FundReward and Recognition awardsWhats NextIf you would like to be considered for this position APPLY NOW and we will be in touch.Other companies may call this role: Dual Service Supervisor Security & Parking Supervisor Security Supervisor Patrol Officer Shopping Centre Security Supervisor Security Enforcement Parking Supervisor Car Park Supervisor Parking Enforcement Supervisor Customer Security SupervisorWithin commuting distance of: Manchester Didsbury Cheadle Heaton Moor Heaton Chapel Reddish Hazel Grove Bramhall Marple Romiley Hyde Denton Ashton-under-Lyne Stalybridge Altrincham Sale Timperley Urmston Eccles Chorlton Fallowfield Withington Levenshulme Wilmslow Handforth Bredbury Audenshaw Droylsden Stockport Salford Gee Cross.Required Skills:Full 5-year employment checkable history Valid frontline SIA licence DS or SG Customer Service experience and confidence to handle conflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Key Skills Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician Employment Type : Full Time Experience: years Vacancy: 1 Hourly Salary Salary: 13 - 13