French Speaking Credit Specialist

French Speaking Credit Specialist, Multi-Lingual Credit Specialist, Customer Care Services, Credit and Collections Specialist, Permanent, Preston, Lancashire

**French Speaking Credit Specialist**

A French Speaking Credit Specialist is required by an Outsourcing Contact Centre based in a prestige tower building with excellent facilities and company perks in Preston, Lancashire.

**Key Role info**:

- This Role is based 100% on Site (PR1 1AF)
- £19,500 starting salary rising to £21,000 + Performance based monthly bonus opportunity
- Shift premium for unsociable hours
- Must be fluent in both English & French
- First 2 weeks of training is typically 9.00AM - 5.00PM
- A diverse team based on the same floor with a good atmosphere.

**Shift Patterns**
- Monday - Friday 12:30pm - 8:30pm & 2:30pm - 10:30pm
- Shift Premium: Hourly rate + 10% extra between 5:30pm - 8:00pm
- Shift Premium: Hourly rate + 20% extra between 8:00pm - 10:30pm

**The Credit Specialist must aim to**
- Maintain high quality standards on every customer interaction
- Identify issues and facilitate resolution to ensure customers pay their invoices on time
- Exceed individual and Team level key performance indicators
- Exceed Performance and Productivity measures

**What you will be doing**:

- Adhere to client data protection and security policies
- Create and analyse reports for the portfolio of customer accounts assigned to you
- Utilise various tools available to locate customer contacts
- Verify the right customer contact(s) responsible to pay invoices, by telephone
- Understand the reason(s) for non-payment and create urgency through effective questioning
- Gain customer commitment to collect payments immediately and settle all overdue accounts
- Aim to set up electronic invoicing (to replace paper bills) for customers on every opportunity
- Remove roadblocks that may prevent customers from paying on time in the future
- Attend conference call with internal business partners
- Open any relevant billing disputes and missing payment investigations
- Complete allocations for unapplied credits and payments to resolve overdue accounts
- Enter clear and concise notation for all activities in Collections systems and Team trackers

**The Credit Specialist must possess the following**:

- Experience of working in a Credit / Collections environment is desirable
- Excellent verbal and written communication
- Fluent in English and French (verbal & written)
- Good computer skills (Microsoft Word and Excel)
- Sound judgement and decision making
- Analytical and problem solving
- Attention to detail
- Ability to multi-task and set priorities
- Motivated to exceed performance measures
- Able to work in a fast paced, high-pressure environment
- Actively participate in Team building activities

**Benefits**:

- Monthly performance-based bonus opportunity of up to £250
- Premium Shift allowance for unsociable hours (up to hourly rate + 30%)
- Exciting incentives
- Access to PerkBox for all employees for nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
- 28 days holiday per year (including 8 bank holidays) and 1 additional holiday for each completed year of employment
- Development and Up-skilling
- Superb progression opportunities
- Volunteer opportunities
- Annual Awards Evening
- Employee Assistance Programme
- Casual dress
- On-site parking
- Referral programme

**Vacancy Information**:

- Location: Preston, Lancashire
- Salary range: £19,500-£21,000 P.A
- Job type: Permanent
- Job Section: Finance
- Working Hours: Full Time
- Reference: GJ94
- Contact: Gabriel Johnson

**Job Types**: Permanent, Full-time

**Salary**: £19,500.00-£21,000.00 per year

Schedule:

- Monday to Friday

Reference ID: GJ94