Credit Specialist

**Role Description**

**This role offers the opportunity to condense your working hours over a four-day week On occasion, due to business needs (colleague absence or annual leave), there may be some weeks we need you to revert to a 5 day week.**

**About Us**

NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual employees using cutting-edge technologies to ensure our customers receive the best possible outcome.

We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory and customer service requirements.

Our Offices are based in the heart of Preston City Centre and close to all transport links.

NCO Europe and our Client have been strong partners for over 10 years and our goal is to “Serve Customers First, Act Boldly, Move Faster and Win as One.”

The Credit Specialist must aim to:

- Maintain high quality standards on every customer interaction
- Identify issues and facilitate resolution to ensure customers pay their invoices on time
- Exceed individual and Team level key performance indicators
- Exceed Performance and Productivity measures

**Key Responsibilities**
- Adhere to client data protection and security policies
- Create and analyse reports for the portfolio of customer accounts assigned to you
- Utilise various tools available to locate customer contacts
- Verify the right customer contact(s) responsible to pay invoices, by telephone
- Understand the reason(s) for non-payment and create urgency through effective questioning
- Gain customer commitment to collect payments immediately and settle all overdue accounts
- Aim to set up electronic invoicing (to replace paper bills) for customers on every opportunity
- Remove roadblocks that may prevent customers from paying on time in the future
- Attend conference call with internal business partners
- Open any relevant billing disputes and missing payment investigations
- Complete allocations for unapplied credits and payments to resolve overdue accounts
- Enter clear and concise notation for all activities in Collections systems and Team trackers

**Skills & Attributes**
- Experience of working in a Credit / Collections environment desirable
- Excellent verbal and written communication
- Fluent in English (verbal & written)
- Good computer skills (Microsoft Word and Excel)
- Sound judgement and decision making
- Analytical and problem solving
- Attention to detail
- Ability to multi-task and set priorities
- Motivated to exceed performance measures
- Able to work in a fast paced, high-pressure environment
- Actively participate in Team building activities

**What we offer**

We offer the following benefits:

- Comprehensive process and systems training
- Monthly performance-based bonus opportunity of up to £250
- Exciting incentives
- Access to PerkBox for all employees for nationwide benefits such as discounts at restaurants, supermarkets, health clubs, online retail outlets and much more
- 28 days holiday per year (including key UK Bank Holidays) and 1 additional holiday for each completed year of employment
- Development and Up-skilling
- Superb progression opportunities
- Volunteer opportunities
- Annual Awards Evening
- Employee Assistance Programme

If you believe that you have the required skills, please forward your CV to our recruitment inbox via the link below. We strive to reply to every applicant, however if you have not heard with us within 2 weeks of your submission, then you have not been successful.

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00-£21,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Performance bonus

COVID-19 considerations:
Our Housekeeping Team are onsite all day cleaning all high touch surfaces.

Our desks are spaced.

Work Location: In person

Reference ID: EMEA Credit Specialist