Administration Assistant

**Administration Assistant**

**Location: Andover - 30 hours per week**

**We are the Pure Group,**and for all those** fantastic Administration Assistants out there, looking for a new direction and new career,**this is the moment to join our “well-respected” Administration team - who are truly valued, and integral to supporting us to maintain our Administrative processes, our reputation and our 5* customer service.

**Who Are We?**

The Pure Group was formed with the primary focus to disrupt the market, and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA.

Our locations include Hampshire, Midlands and Scotland, with a continued expansion programme.

We are the _market leader_, and our brand awareness is phenomenal, being the best known brand in a growing sector. We have more 5* reviews on Trustpilot than any of our competitors, with focussed ambition for continued growth, whilst maximising our competition edge.

We have strong Pure Values, and take pride in **caring deeply** about our customers and their loved ones. We **take accountability**, and **we never settle** for second best - working at Pure means being part of a growing, exciting Group, that makes a real difference to the people we serve.

**What does our successful Administration Assistant look like?**

A highly motivated individual with good attention to detail and accuracy, excellent listening skills, good level of verbal and written communication skills, with the ability to deliver tasks completed on time and professionally.

A positive team player, empathetic and supportive towards others, and able to work autonomously. Previous track record within a sales or customer service environment, and familiarity with financial services and the FCA regulations is a plus but not essential.

**The Role**

The Administration Assistant is responsible for ensuring all new customer's details are entered onto our CRM system and existing records are maintained.

They will be tasked with opening and sorting the mail and be part of enabling the wider Planning Ahead department to work efficiently and reactively.

Whilst assisting the business in general administrative tasks, they will act to deliver good outcomes for customers.

**Key Responsibilities**
- Keeping accurate records of customer enquiries and plans; ensuring they are logged on to our CRM system, payment systems and internal databases.
- Ensuring a clear audit trail is recorded to show the customer journey
- Identifying and recording potential vulnerable customers, signposting when required.
- To reach an excellent quality assurance score whist maintaining the customer's best interest.
- Adhere to business requirements when managing own time.
- Dealing with ad-hoc question and tasks.
- Supporting the wider department as and when required.

**Our Benefits**
- Generous 30 days holiday plus bank holidays (pro rata in line with hours worked)
- Bupa Health Cash Plan
- Life Assurance
- Company Pension, or option for SMART Pension.
- Family friendly occupational benefits
- Employee Assistance Programme, including access 24/7
- Comprehensive Induction
- Learning and Development Academy
- Discounted Gym membership
- Cycle to work scheme.
- Friendly and supportive, modern working environments, with free on-site parking

If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for

**Equal Opportunities**

Please provide your CV together with a covering letter, telling us both why you want to work for our company and what you feel you would personally bring to the role.

Please note, we may need to undertake a vetting process through the Disclosure and Barring Service (DBS) or Disclosure Scotland on new employees, dependent on requirement.

All gaps in your CV must be disclosed.