Business Administration Level 3 Apprentice

**Business Administration Level 3 Apprentice**:
Business Administration Level 3

15 months

**Overview**:
Direct patients and assist them in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

**Springwell Medical Group**:
Jack Cohen Health Centre, SR3 4HG

**£198.00**

****Per Week

**37.5 Hours**

Per Week

**Role and Responsibilities**:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

Handling orders and collection of repeat prescriptions at the reception desk to patient and checking names and addresses.

Advise patients or relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

Enter patient information on to the computer as required.

Process patients change of address computer data and medical records (have knowledge of practice area).

Have working knowledge of practice telephone system

Any other tasks allocated by the Manager to ensure a smooth running of the practice.

**Required Skills**:
Works to agreed standards and within agreed protocols/guidelines and links Good communication and interpersonal skills IT Skills
- Basic computer skills Willingness to work as part of a team Flexible approach to work Willing to undertake further training to support and develop the role Excellent organizational and time management skills

**Required Skills**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, we’ve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, you’ll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Apprenticeship qualification.

**Required Qualifications**:
Maths and English, GCSE Grade 4-9 or equivalent

**Training**:
Learning and Skills apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. Using their expert knowledge gained from time spent in the industry, weve tailored our programmes to use the most up-to-date tools and technologies so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification

**Prospects**:
Possible permanent contract

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Business Administration Level 3

Springwell Medical Group

8173920785

**Get in touch**:
If you can’t see what you are looking for, or would like to speak to one of our staff about your course, please fill in the form below and we’ll be in touch soon. Or if you need to speak to someone urgently, call us on 0191 433 8646

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