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Case Officer
2 weeks ago
**Job description**
Due to team expansion, several roles have become available for Case Officers at Age UK South Lakeland.
**Duties**:
- To deliver services as defined by the workstreams assigned to you by your line manager, ensuring all established standards of delivery are maintained thereby providing quality information, advice, support and advocacy services.
- To complete sometimes challenging holistic casework to a high quality
- To identify through the Compass holistic assessment any health, wellbeing and social needs of an individual, these needs may vary in complexity, such as health, lifestyle choices and issues and social isolation. Others may have significant needs such as mental health issues and self-neglect.
- To work effectively within the office environment, maintaining effective professional relationships and to actively participate in all delivery team and organisational discussions and meetings, providing operational information and perspectives on relevant topics.
- To accurately create and maintain records of all client casework
- To effectively communicate with clients, their representatives and other professionals involved in the case to ensure a collaborative approach
**Requirements**:
- Strong analytical skills with the ability to evaluate information and make sound decisions
- Highly organized with the ability to prioritize tasks and meet deadlines
- Proficient in using computer systems and software for data entry and documentation
- Strong attention to detail and accuracy in handling sensitive information
- Effective communication skills, both written and verbal
- Ability to work independently as well as collaboratively in a team environment
This is an exciting opportunity for individuals who are passionate, forward thinking and have a genuine willingness to learn, develop and progress.
There are five weeks paid holiday per year, plus public holidays and an additional day off on birthdays. A health benefit scheme and pension scheme is available for staff after completing a probationary period of six months. A free car parking permit is available, as the role will include regular travel around South Lakeland to visit older people at home.
**PLEASE NOTE - Previous applicants need not apply**
Pay: £23,314.20-£27,609.40 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Case Officer 3
**Job Types**: Full-time, Permanent
Pay: £23,314.20-£27,609.40 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Case Officer 3
